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Chao Kuan-Chu
Project Manager | Overseas Sales
Experienced professional with 7+ years in project coordination and frontline customer support. Native Mandarin speaker with English proficiency. Proven track record of managing a 500-member customer service community independently, achieving a 90% customer satisfaction rate. Demonstrated adaptability in multicultural environments by collaborating with cross-functional teams, adeptly leveraging various software platforms to resolve complex customer issues and de-escalate challenging situations.
Institute for Information Industry
北京大學 Peking University
台北市, 台灣
印尼・馬來西亞・越南・台灣・印度・泰國
專業背景
- 目前狀態待業中
- 專業專案經理・軟體工程師
- 產業IT / 數位
- 工作年資6 到 10 年 (6 到 10 年相關工作經驗)
- 管理經歷我有管理 5～10 人的經驗
- 技能
- 語言能力Chinese・母語或雙語English・專業
- 最高學歷碩士
求職偏好
- 目前狀態正在積極求職中
- 預期工作模式全職・對遠端工作有興趣
- 希望獲得的職位PM/專案經理/產品經理/銷售業務
- 期望的工作地點Indonesia・भारत・Malaysia・Pilipinas・ไทย・Việt Nam
- 接案服務兼職接案者
工作經驗
Project Planner & User Experience PM
Served as the primary contact for a national-scale digital service project, managing customer relations and platform operations. Managed a LINE service group with 500+ active users, maintained CSAT >90%, guided non-tech-savvy users through onboarding, handled escalations and coordinated with engineering to resolve technical bugs. Established SOPs to reduce response time and monitored KPIs to retain 500+ active subscribers.
Research/ Support Staff (dispatched to Institute for Information Industry)
Conducted international case studies and policy analyses on energy and digital service models; delivered project planning and strategic recommendations, achieving on-schedule completion and reducing response times by 30% through optimized SOPs. Assisted in organizing international exchange forums and coordinated with delegates from Malaysia and Myanmar.
學歷
科學碩士（MS）
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Low-carbon Technology and Economy
科學碩士（MS）
・
Economy
理學士（BS）
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Economy資格認證
TOEIC Listening and Reading Test
TOEIC