- Installing hardware and software supporting application, network design (LAN, WAN, VLAN) including setting up router, printer, etc
- Providing education or training how to use application to end-users
- Improving system effectiveness by consulting with end-users and providing solutions
- Responsible for maintenance as well as troubleshoot problems
- Escalating problem to the relevant team
- Make daily report related to activities using Google Docs, Google Spreedsheets, Google Data Studio
- Maintain communication and good relationship with end-users