Role Overview: As a Scrum Master for a collaborative software development project, I facilitated agile practices and led cross-functional teams to build a comprehensive system software solution for ONE, a global shipping company. This system software aims to support business operations in the shipping domain, fostering seamless interaction between multiple stakeholders including MTI (Agile Coach), CLT (Business Domain Experts), and ONE (End Client). My role focused on ensuring the effective delivery of the product by nurturing a strong agile culture and managing project complexities across different business environments. Key Responsibilities: Agile Facilitation: Acted as a servant leader, guiding multiple cross-functional teams through Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives to ensure alignment with project goals. Stakeholder Collaboration: Worked closely with key stakeholders (MTI, CLT, ONE) to ensure transparent communication, gather feedback, and align project deliverables with business objectives and shipping domain requirements. Team Coaching: Supported teams by promoting self-organization, fostering continuous improvement, and eliminating obstacles to help teams achieve their goals in a fast-paced environment. Product Backlog Management: Collaborated with Product Owners to prioritize and refine product backlogs, ensuring alignment with client needs, business requirements, and timelines. Cross-Company Coordination: Facilitated smooth coordination between multiple partner organizations (MTI as Agile Coaches, CLT as business domain experts, ONE as the client) to maintain the integrity of the project’s vision and ensure optimal results. Process Optimization: Identified process inefficiencies and recommended solutions, helping teams improve delivery speed, quality, and overall performance by implementing best practices and continuous improvement cycles. Risk & Issue Management: Proactively identified project risks and issues, facilitating discussions and decision-making to resolve conflicts, mitigate risks, and keep the project on track. Metrics & Reporting: Leveraged agile metrics (velocity, burn-down charts, etc.) to track team progress, measure performance, and provide detailed reports to stakeholders and leadership, ensuring alignment and transparency. Training & Knowledge Sharing: Conducted workshops and training sessions on Scrum methodologies, agile principles, and shipping domain-specific knowledge to upskill team members and stakeholders. Key Achievements: Spearheaded the adoption of Scrum across multiple teams in a collaborative environment, increasing team productivity by 20% over six months. Successfully guided teams through complex shipping domain-specific requirements, ensuring timely delivery of critical system features for ONE. Fostered a culture of continuous improvement and cross-functional collaboration that significantly reduced project bottlenecks and improved stakeholder satisfaction. Instrumental in reducing cycle times and enhancing team efficiency through the introduction of refined backlog grooming processes and sprint cadence improvements. Skills & Tools: Agile Frameworks: Scrum, Kanban Tools: JIRA, Confluence, Trello, Slack, Microsoft Teams Coaching: Agile Coaching, Conflict Resolution, Facilitation Strong communication and stakeholder management skills Shipping Industry Knowledge, Business Domain Expertise

Role Overview: As a Project Manager, I am responsible for overseeing the development of a sophisticated tax calculation system to support California state tax laws for San Diego County. This project involves close collaboration with multiple organizations, including Peraton (a US-based company), FPT Software (offshore team), and the client. My role involves managing cross-functional teams, ensuring effective communication between stakeholders, and ensuring the project is delivered on time, within scope, and within budget. Key Responsibilities: Project Planning & Execution: Led the end-to-end management of the tax calculation system development, from requirements gathering and project initiation to delivery and deployment for San Diego County. Ensured all phases of the project were planned, executed, and monitored effectively. Stakeholder Management: Acted as the primary point of contact between San Diego County, Peraton (US-based team), FPT Software (offshore team), and other key stakeholders. Ensured clear communication, expectations alignment, and transparency throughout the project lifecycle. Team Leadership & Coordination: Directed a cross-functional team, including onshore and offshore resources, ensuring that the development process was smooth and timelines were met. Facilitated collaboration among geographically dispersed teams while addressing time zone differences and communication barriers. Risk & Issue Management: Proactively identified, assessed, and managed project risks and issues. Developed and implemented mitigation strategies to minimize impacts on project scope, timeline, and quality. Budget & Resource Management: Managed project budget and resources, ensuring efficient allocation of both financial and human capital. Monitored project expenditures to ensure adherence to budgetary constraints. Agile Project Management: Applied Agile project management principles, facilitating regular sprint planning, daily stand-ups, sprint reviews, and retrospectives. Coordinated with Scrum Masters to ensure agile best practices were followed. Backlog and Timeline Management: Worked closely with Product Owners and business stakeholders to prioritize the project backlog, ensuring alignment with client needs and regulatory requirements for tax calculations. Ensured timely delivery of features in line with agreed timelines. Quality Assurance: Worked closely with Quality Assurance teams to ensure that the system adhered to all legal and functional specifications required by San Diego County. Facilitated user acceptance testing (UAT) and ensured the resolution of all identified issues. Continuous Improvement: Promoted a culture of continuous improvement by driving process enhancements, conducting retrospectives, and implementing feedback to optimize project delivery efficiency and effectiveness. Reporting & Documentation: Maintained project documentation, including status reports, risk logs, and project plans. Provided regular updates to executive stakeholders and ensured all project activities were properly tracked and documented. Key Achievements: Delivered a tax calculation system that met all regulatory requirements for California state tax laws, ensuring compliance with San Diego County’s requirements and timelines. Successfully managed a distributed team across multiple time zones (onshore and offshore), increasing team collaboration and productivity by 30%. Spearheaded the risk management strategy, preventing critical delays by identifying potential project roadblocks early and implementing proactive mitigation plans. Streamlined communication and coordination between Peraton (US) and FPT Software (offshore) teams, improving the overall project timeline by reducing bottlenecks. Delivered the project on time and within budget, securing client satisfaction and strengthening the relationship with San Diego County for future collaborations. Led the adoption of agile methodologies within the team, resulting in an improvement in project delivery speed and adaptability. Skills & Tools: Project Management: Agile (Scrum, Kanban), Waterfall, Hybrid Tools: JIRA, Confluence, Microsoft Project, MS Teams, Slack Leadership & Communication: Cross-functional Team Leadership, Stakeholder Management, Team Building Risk & Issue Management: Risk Assessment, Mitigation Strategies Domain Knowledge: Tax Calculation Systems, Regulatory Compliance, Government Contracts Languages: English

Management project, project compliance verification, using Scrum methodologies to work and collaborate with member in project

Technical Solution Design Analyze business requirements and translate them into technical solutions. Design IT service management (ITSM) solutions, often using tools like ServiceNow, BMC Remedy, or Ivanti. Ensure compliance with ITIL (Information Technology Infrastructure Library) best practices. Service Support Implementation Implement solutions for incident, problem, change, and request management. Develop automation scripts, workflows, and integrations between systems. Configure dashboards and reporting tools for service metrics and performance. Operational Support Provide second- or third-level support for IT service issues. Monitor and troubleshoot service desk tools and platforms. Ensure SLAs (Service Level Agreements) are met. Continuous Improvement Identify and implement opportunities to optimize IT support processes. Gather feedback from users and stakeholders to improve service quality. Collaboration and Documentation Work with other IT teams (e.g., infrastructure, application support, security). Create and maintain documentation for technical designs and procedures.