Delivered projects related to the development and configuration of new business, provider contracts, claims editing, reference data and their enhancements including claims configuration improvements, compliance and systems enhancements. Provided support to the claims configuration process in addition to providing claims triage and configuration troubleshooting. Ensured that business requirements for claims configuration change requests are clearly understood, documented, communicated, tested, and delivered. Experience with data analysis and query tools that utilize functions that include creating standardized reports, utilizing VLOOKUPs, pivot tables, filtering and formulas. Experience utilizing analysis tools such as SQL, project tracking, testing and requirement tools. Hands-on experience and knowledge of rules based table driven claims and eligibility administration systems. Proficient in medical terminology, medical coding (CPT4 , ICD9 or ICD10 , and HCPCS) , provider contract concepts and common claims processing/resolution practices.

Managed a team of four writers Modernized writing tools from Indesign and Illustrator to Robohelp for online asset creation Created standardisation guidelines for the team to follow in order to create congruent, reusable assets Created workflows for asset requests Analyzed gaps for improvement of assets and implemented procedures Worked with the translation agency; reviewed and handled translation quotes and invoices, negotiated contracts and budget analyzes

Created manuals/datasheets/quick installation guides using Adobe InDesign, Illustrator and Photoshop Tested apps and edited UI Strings Reviewed website content Peer reviewed documentation Wrote video scripts Part of the Global Marketing Department

Conducted pre operation admissions, post operation recovery, education and follow up appointments Conducted radiology scans (OPG and CBCT) Conducted Intraoral scans using TRIOS Created audits for Medication Management, Sterilisation, Cleaning and Documentation in the facility Researched and collated a manual for Infection Control and Sterilisation for the facility Experience in undergoing DAA Group audits and writing policies and protocols Infection Control Nurse Underwent Health and Safety training and formulated the workplace policy

Assisted in editing policies and procedures Designed and created documentation to streamline paperwork Circulating in a theater environment Preparation of surgical instruments in a sterile field Informing patients of post-operation care and medications Preparing documents and medications for patients in the pre-operative stage Examining and analyzing policies and conducting audits Working in an ILASIK and ophthalmology surgical theatre Ordering stock and maintaining inventory levels, drug supply management

Responsible for stock management and keeping records of stock availability Responsible for the organization of the stock room Delegated tasks and trained staff, prepared daily tasks for staff to complete in advance Rostering duties Banked daily intakes and sorted out differences in banking Maintained a high standard of display and visual merchandising and ensured the store was well presented Was in constant communication with the Area Manager about the operations in store and completed weekly reports