Responsibilities: - Providing exceptional customer services to visitors in person and over the phone, enhancing overall visitor experience by incorporating feedback into operational strategies while adhering to best practices and standard operating procedures. - Leveraging Tessitura, a leading CRM system in the Arts and Culture sector, to enhance visitor engagement, manage fundraising activities, and accurately process visitor data, demonstrating strong technical skills in data management and customer relationship management. Ensuring compliance with GDPR while improving data quality and operational efficiency, contributing to targeted marketing and sales strategies. - Implementing fundraising strategies and sales techniques to promote gift aid, fundraising goals, and annual membership purchases, demonstrating strong communication skills, financial acumen, and the ability to comply with regulatory requirements, contributing to the museum's overall revenue and outreach objectives. - Planning and coordinating activities with initiative and sound judgement, showcasing adaptability in response to changing priorities and differing situations, such as emergencies or evacuations, ensuring high customer satisfaction and a strong commitment to health and safety.

Responsibilities: - Led a global team focused on product listing creation and optimization, managing a high volume of tasks through effective delegation and prioritization using Microsoft Planner. Utilized Outlook to schedule and coordinate team meetings, ensuring clear communication and timely updates. - Developed and implemented training materials and workshops on MS Teams to enhance team skills in product listing creation. Used SharePoint for effective collaboration and document management, fostering a collaborative environment and streamlining access to key resources. - Proactively identified opportunities for process improvements through data analysis, and fostered effective collaboration and communication with stakeholders, colleagues, and senior leadership, resulting in efficiency enhancement in listing creation and improvement in listing quality. - Designed and communicated key data indicators reflecting the latest trends in product data to internal stakeholders in the In-Stock Rate team, and maintained relevant dashboards on market performance using Excel and LookerStudio. - Managed the strategic design and rollout of retail webpages for the in-house brand, Comfy Hour, leveraging strong research and customer insight skills to create engaging content and improve user experience, demonstrating my ability to manage and execute projects with a focus on quality and efficiency. Team: 08/2023-10/2023: Operations - Business Development - Opt Solution 11/2023-12/2023: Operations - Business Development - In-Stock Rate

Responsibilities: Window Display Design (Fashion Coordination), Product Introduction, Shop Organisation, Retail Sales