Duties:
Inform customers of deals and promotions
Identify and assess customers' needs to achieve satisfaction
Solve problems with billing, service, or quality issues customers are facing about by
investigating billing details or requesting support from other departments
Recommend potential products or services to managers by collecting customer
information and analyzing customer needs
Skills:
Identify and assess customers' needs to achieve satisfaction
Familiar with CRM systems and practices
Ability to multitask, prioritize and manage time effectively