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Christelle Duyen Doan
Digital Marketing
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Christelle Duyen Doan

Digital Marketing
I'm Christelle, a Vietnamese who lives in Taiwan. More than 2.5 years of experience as a Customer Service specialist in the Vietnamese software service business. Currently employed as a Digital Marketer specializing in Social Media Management.
HuaJie Ads, Taiwan
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Providence University 靜宜大學
Taichung, Taiwan
Taiwan

Professional Background

  • Current status
  • Profession
    Digital Marketer
    Administrative Assistant
    Customer Service / Support
  • Fields
    Digital
    Marketing / Communications
    Organization / Management
  • Work experience
    2-4 years (1-2 years relevant)
  • Management
    I've had experience in managing 1-5 people
  • Skills
    Microsoft Office
    Customer Service
    Communication
    Design Tools
    Digital Marketing
    Social Media Marketing
    Project Management
  • Languages
    Vietnamese
    Native or Bilingual
    English
    Professional
    Chinese
    Intermediate
  • Highest level of education

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
  • Desired work locations
  • Freelance
    Part-time freelancer

Work Experience

Digital Marketing Associate

Oct 2022 - Present
In charge of the brand's social media channels management and marketing campaigns Managing keywords and site placements Reviewing daily ad spend, revenue, and campaign activities Tracking and reporting on account performance daily, weekly and monthly, asneeded Attending client meetings Supporting the team lead and other departments

Customer Service Specialist (Vietnam market)

Apr 2020 - Sep 2022
2 yrs 6 mos
Duties: Inform customers of deals and promotions Identify and assess customers' needs to achieve satisfaction Solve problems with billing, service, or quality issues customers are facing about by investigating billing details or requesting support from other departments Recommend potential products or services to managers by collecting customer information and analyzing customer needs Skills: Identify and assess customers' needs to achieve satisfaction Familiar with CRM systems and practices Ability to multitask, prioritize and manage time effectively
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Administrative Intern | AACSB Accreditation Office

Oct 2021 - Jan 2022
4 mos
Manage office supply stock and put advance orders Keep the meeting schedule up to date and make appointments for all of the professors Reserve the appropriate conference rooms

Dormitory Supervisor

Sep 2019 - Feb 2020
6 mos
Managing 90 foreign workers Taking responsibility for the workers' well-being Tackling workers' physical and mental health problems Solving personal conflicts and problems

Marketing Intern

Sep 2016 - May 2017
9 mos
Launching marketing campaigns for the company's products Searching for potential customers while maintaining current customers relationship Practicing the company's manufacturing and marketing process

Education

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Bachelor of Arts (BA)
Bachelor of International Business Administration
2017 - 2023
Non-Degree Program (e.g. Coursera certificate)
Graphic Design
2015 - 2016