• Designed and planned a 0 to 1 subscription SaaS platform with flexible payment mechanisms and multiple payment integrations. • Planned the transition of the existing SaaS system into apps, ensuring successful launch and continuous update and optimization of the iOS and Android versions. • Led development of all payment-related projects including SinoPac Bank Price Protection Mechanism, TapPay online payment integration • Managed and developed the main reservation functions of the SaaS system, including: Dual reservation system for personnel and equipment, Reservation checkout functionality with invoice issuance and reward point redemption, On-site check-in mechanism with QR code scanning • Product Owner of the sports SaaS product • Analyzed system usage data to understand TA usage and devised strategies to help stores quickly understand newly launched features

• Utilize agile methodologies to drive product lifecycles and deliver incremental value • Develop and maintain product roadmaps, setting the vision, goals, and release timeline • Perform comprehensive market research to identify customer needs, market trends, and competitive landscapes, informing product strategies • Apply UX principles to create intuitive and seamless user experiences for products • Develop and optimize courses to meet learner and trainer expectations, ensuring content, structure, and delivery excellence • Efficiently manage business partnerships, trainers, students, and teaching assistants, fostering smooth collaboration and successful outcomes

• Increased NPS by 30% through cross-functional collaboration, resulting in the highest enrollment rate since the company's founding. • Achieved a 100% customer service response rate within 24 hours, ensuring timely and effective resolution of customer inquiries and issues. • Successfully planned and coordinated virtual and onsite events in Taiwan and Hong Kong, ensuring seamless execution and positive participant experience. • Delivered high-quality virtual and onsite marketing courses as a host in Taiwan, engaging and inspiring participants to achieve their learning goals. • Developed and managed new courses and optimized existing ones, ensuring that course content, structure, and delivery met the needs and expectations of learners and trainers. • Effectively coordinated and managed business partnerships, trainers, students, and teaching assistants, ensuring smooth collaboration and successful outcomes. • Provided guidance and training to team members in product operations and course development, enhancing their skills and knowledge and fostering a culture of continuous learning and improvement. • Supported the Product Manager in business development efforts, contributing to the identification of new opportunities and the expansion of the company's customer base and revenue

• Contributed to offshore wind farm environmental impact assessment and monitoring projects, demonstrating knowledge of relevant regulations and standards and supporting project success. • Served as the 24-hour onshore emergency contact person for the Greater Changhua offshore wind farm monitoring project, ensuring prompt and effective response to any issues or emergencies. • Provided valuable support in the underwater noise monitoring and acoustic system equipment testing process, ensuring accurate data collection and analysis and contributing to project success. • Effectively managed human resources and conducted quantitative analysis of manpower workload for all company projects, ensuring efficient resource allocation and optimal project outcomes. • Successfully scheduled appointments and external meetings, demonstrating strong organizational and time management skills and ensuring smooth communication and coordination. • Effectively managed and organized data and meeting records, ensuring accurate and accessible information for project planning and decision-making. • Facilitated coordination and management of developers and subcontractors, fostering productive and collaborative relationships, and ensuring successful project outcomes. • Effectively tracked and managed project progress, ensuring timely and efficient execution of tasks and activities and contributing to project success. • Provided effective administrative management, demonstrating strong communication and problem-solving skills and supporting the smooth operation of the company.

• Developed and customized teaching materials for four individual junior high and high school students based on their unique learning needs and styles. • Provided personalized guidance and support to each student in creating study plans and preparing for entrance exams. • Instructed and assessed each student in the four essential English language skills: listening, speaking, reading, and writing.

• Developed and created effective teaching materials for junior high school students, utilizing a range of resources and instructional methods to enhance student learning. • Provided valuable guidance and support to junior high school and high school students, helping them develop effective study plans and prepare for successful entrance exams. • Demonstrated strong problem-solving and critical thinking skills, effectively guiding and supporting students to overcome academic challenges and achieve their goals