．Create user-friendly interfaces for iOS and Android apps, ensuring a seamless user experience across different devices and operating systems using Figma. ．Improve efficiency in locating design files by 83% through the implementation of a design workflow. ．Contribute to the development of design systems and style guides, ensuring their continuous utilization to enhance consistency and efficiency in design workflows. ．Collaborate cross-functionally with other teams to deliver new product solutions and provide detailed specifications to any design-related issues during the development phase. ．Offer valuable insight by conducting interviews with users in US and Canada to understand why and how they use our service.

．Managed delivery of the Feedback Form optimization project. The customer report rate has decreased 30-50% and our work efficiency has increased 27%. ．Troubleshot users’ issues via Zendesk report form, email, and App Store/Google Play Store review page. ．Tracked usability and bug reports as well as feature deployment via JIRA. ．Wrote external help articles and keep internal knowledge pages updated.

．Developed rich contents and marketing plans that resonate with current and potential clients at each stage of their lifecycle. Managed all email communications to ISP’s host families and students that assisted in educating and promoting ISP’s services. ．Communicated with clients and business partners to gain continued support for the company. Solved problems and conflicts between host families and students. Collaborated with other coordinators to ensure effective and efficient program delivery. ．Expanded business to the Seattle area and provided successful placements for Japanese groups. Built the bridge with agents in Asia using my bilingual ability.

．Created and executed the communications plan for MACDC, which contributed to a social media engagement rate increase of approximately 24% since I started working for them. ．Presented sales difference across targeted age segments and descriptive analysis. ．Developed storyboard and film production calendar for upcoming 10th-anniversary video.

．Engaged travel agencies based in Asia and won partnership. ．Created articles for TourMega blog and content for social media. ．Provided exceptional customer service and tour booking requests.

．Designed creative content using Photoshop and Illustrator. ．Reported weekly on interesting places, stores, and people for the magazine. ．Filmed and edited videos, for book promotions, products, and magazine, which was used for their website. ．Assisted with the organization of Bella magazine company’s anniversary celebration that hosted over 250 attendees.