• Managed relationships with customers from 15+ coal-fired steam power plants in Sumatera, Java, and Borneo region through scheduled direct site visits, direct meet-ups, calls, emails, and social messenger.
• Developed sales strategies based on the analysis of potential customers' needs and products' competitors to better position a company’s offerings.
• Collaborated with diverse teams (manufacturer, procurement, sales & marketing, technicians, and expeditions) to ensure customers' satisfaction from the sales pitch, quotation, negotiation, procurement, shipment, installation, until after-sales service phase.
• Trusted to represent the company in tender offers; Prepared tender offers' documents, partnered with different vendors to win complex tender offers, and negotiated price, terms, and condition of the offer.
• Troubleshooted product-related problems informed by customers and connected with technicians to further solve hardware-related problems.
• Presented new product knowledge informed by manufacturers to stakeholders and promoted it to customers.