Content Operations & Review: Established and optimized the application review process, reducing content error rates to below 5% and improving overall platform security and quality. Streamlined workflows by removing redundant steps, achieving an 80% increase in operational efficiency while maintaining accuracy. Developer Support & Customer Relations: Provided proactive content and design recommendations to developers; successfully supported a Japanese developer to complete an urgent project one week before deadline, ensuring on-time launch and boosting partner satisfaction. Marketing Support & Technical Assistance: Assisted the marketing team in producing promotional video content that achieved 645 views (the channel’s highest at the time), enhancing campaign effectiveness and brand visibility. Technical Demonstrations & Customer Engagement: Participated in and supported 10+ technical demo events, engaging with 50+ external clients at exhibition booths, operating product demonstrations and answering inquiries to strengthen product value perception. Market & Competitor Research: Conducted comparative research on metaverse products such as Viverse, VRChat, Roblox and VR hardware including Vive XR Elite, Vive Pro, Meta Quest, Valve Index; findings were used by marketing and product teams to inform strategic planning. Internal Communication & Cross-Department Coordination: Coordinated with multiple departments on project scheduling and resource allocation; authored internal newsletters to enhance transparency and foster effective cross-team collaboration.

Supported smartphone product testing, including environment setup, status monitoring, issue reporting, and defect resolution, ensuring device stability and user experience. Collaborated with multiple departments to optimize testing workflows and improve environment stability, enhancing overall testing efficiency and project delivery.