• Provide training for staff about software and any new applications implemented by central services. • Simplify the administrative service process by implementing website-based digital programs. • Develop a barcode register system to track and monitor inventory. • Implementing a new filing system improves file management and reduces service waiting times. • Develop and maintain efficient IT policies and procedures, resulting in increased productivity in the agency. • Collaborate with co-workers to identify and resolve IT-related issues, resulting in a more functional work environment. • Research new technology and provide recommendations to agency heads.

• Assist in developing and optimizing ongoing projects to achieve faster loading times and enhance user experiences. • Collaborating with lead developers to troubleshoot and resolve technical issues, minimize downtime, and ensure smooth application functionality. • Work with front-end developers to integrate the functionality of the created code, resulting in a seamless user experience.