Avatar of Devi Nugraha.
Devi Nugraha
Building Sales team, Sales SOP, Sales Workflow, Sales Strategy and Learning &Developmetn
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Devi Nugraha

Building Sales team, Sales SOP, Sales Workflow, Sales Strategy and Learning &Developmetn
A Sales & People Development person who had experience eight years experience in start up company. Skilled in dealing and retent the customers, people management and public speaking
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BukuWarung
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State University of Jakarta (Universitas Negeri Jakarta)
Indonesia
Indonesia

Professional Background

  • Current status
    Employed
  • Profession
    Customer Success Manager
    HR Development, Training
    Certification and Technical Training
  • Fields
    FinTech / InsurTech
    Supply Chain
    Consumer Electronics
  • Work experience
    6-10 years (6-10 years relevant)
  • Management
    I've had experience in managing 5-10 people
  • Skills
    PowerPoint
    Excel
    Publik Speaking
    Training & Development
    Training Programs
    Sales Management
    sales flow
    B2B Sales
    Sales SOP
    Sales Strategy
    Sales Activities
    activation sales
    Google Drive
    Time Management
  • Languages
    English
    Intermediate
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    Learning & Development Manager
  • Desired work locations
    Jakarta, Indonesia
    Tangerang Regency, Banten, Indonesia
  • Freelance
    Part-time freelancer

Work Experience

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Sales Capability Development & Activation Manager

Apr 2022 - Present
Jakarta Metropolitan Area, Indonesia
Sales Strategy and Activation: 1. Develop and implement sales strategies and plans to achieve revenue targets. 2. Analyzing market trends, consumer behavior and sales data to inform sales strategies 3. Collaborating with cross-functional teams (e.g., marketing, product management) to develop and execute sales campaigns Sales Process Optimization: 1. Evaluate and enhance the sales process to improve efficiency and effectiveness. 2. Identify and address gaps or bottlenecks in the sales pipeline. 3. Implement best practices and standardized sales methodologies. Performance Measurement and Analysis: 1. Define key performance indicators (KPIs) to measure sales team performance. 2. Track and analyze sales data to identify trends, patterns, and areas for improvement. 3. Prepare reports and presentations on sales performance for senior management. Sales Enablement: 1. Collaborate with marketing and product teams to develop sales enablement materials. 2. Ensure sales representatives have the necessary tools, resources, and information to succeed. 3. Coordinate with cross-functional teams to streamline sales processes and remove barriers. Sales Training and Development: 1. Developed and implemented sales training programs that improved sales skills and resulted in a 30% increase in sales effectiveness 2. Trained and mentored sales representatives on effective sales techniques, resulting in an increase in sales closures by 30% every month loping and implementing sales plans and targets 3. Developed and implemented a sales playbook that standardized sales techniques and product, resulting in a 30% improvement in sales conversion rate Sales Forecasting and Budgeting: 1. Work closely with finance, operations and HR teams to develop sales forecasts and budgets. 2. Monitor and manage sales expenses to align with the allocated budget. 3. Provide insights and recommendations to senior management based on sales projections.
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Commercial Salesforce Exellence Manager

TaniHub
Full-time
Oct 2021 - Apr 2022
7 mos
Jakarta Metropolitan Area, Indonesia
Sales Strategy and Planning: 1. Develop and implement sales strategies and plans to achieve revenue targets. 2. Conduct market research and analyze sales data to identify opportunities for growth. 3. Collaborate with senior management to define sales objectives and set sales quotas. Sales Process Optimization: 1. Evaluate and enhance the sales process to improve efficiency and effectiveness. 2. Identify and address gaps or bottlenecks in the sales pipeline. 3. Implement best practices and standardized sales methodologies. Sales Training and Development: 1. Provide coaching, training, and guidance to the sales team. 2. Develop sales training programs and materials to improve sales skills and product knowledge. 3. Conduct regular performance evaluations and provide feedback to sales representatives. Performance Measurement and Analysis: 1. Define key performance indicators (KPIs) to measure sales team performance. 2. Track and analyze sales data to identify trends, patterns, and areas for improvement. 3. Prepare reports and presentations on sales performance for senior management. Sales Enablement: 1. Collaborate with marketing and product teams to develop sales enablement materials. 2. Ensure sales representatives have the necessary tools, resources, and information to succeed. 3. Coordinate with cross-functional teams to streamline sales processes and remove barriers. Sales Forecasting and Budgeting: 1. Work closely with finance and operations teams to develop sales forecasts and budgets. 2. Monitor and manage sales expenses to align with the allocated budget. 3. Provide insights and recommendations to senior management based on sales projections.
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Sales Learning & Development

Nov 2020 - Oct 2021
1 yr 0 mos
Jakarta Metropolitan Area, Indonesia
1. Align with Tele-sales and Canvasser team to create SOP and Tele-sales script 2. Help Tele-sales team to improve quality of Tele-sales agent. 3. Align with field sales team to improve quality of Account Executive 4. Create and conduct onboarding program for sales team new joiner 5. Conduct a consultative selling workshop 6. Managing and monitoring every learning assignment through LMS
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People Development - Senior Training Specialist

Feb 2020 - Nov 2020
10 mos
1. Analyze training needs in every divisions 2. Design and develop curriculum, learning plan, content and training material 3. Made a training report and analyze what must to adjust 4. Implement and conduct the training 5. Create SOP and Tele-sales script pitch deck
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Senior Account Executive

Jul 2019 - Apr 2020
10 mos
Acquire and Dealing with 20 new customers with GMV Rp. 18.500.000/month Design and manage pipeline for sales strategy Make a good relation with existing customers Best majoo sales person 2019 Best performance Senior Account Excecutive from August 2019 - March 2020 Best Senior account excecutive in 2020 first quartal
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Learning And Development

Sep 2018 - Jul 2019
11 mos
Jakarta Metropolitan Area, Indonesia
1. Creating and developing onboarding Program for Stoqo New hires 2. Made Stoqoversity project (Softskill training for Supervisor and Team leader level) 3. Made a buddy program, to make sure stoqo culture well deliver to our new hires 4. Collaborating with marketing team for internal branding program 5. Developing stoqo blitz (Mini MT at Stoqo) 6. Creating and developing Stoqo communities and employee enggagement program
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Activator

Oct 2017 - Sep 2018
1 yr 0 mos
Jakarta Metropolitan Area, Indonesia
1. Made 5 Daily Meeting with potential customers 2. Acquire min 20 new outlet with minimum GMV Rp. 100.000.000,- and maintain relationship with them in every month 3. Collaborate with internal Stoqo team to ensure customers needs are fulfilled effectively 4. Be a Food And Beverage consultant to customer if they are needed 5. Made promotion program for customer (such a loyalty program, acquisition program and new convert promo)
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PIC Free Return

Mar 2017 - Jun 2017
4 mos
Jakarta Metropolitan Area, Indonesia
1. Handling 50 Complain online transaction between users with Free Return feature per day. 2. Make relation and communication between Tokopedia and other company to support Free Return feature. 3. Hold meeting in every quartal with Product Division, IT Division and Bussines Division to improve Tokopedia free return feature 4. Make a new SOP and flow management basically from Tokopedia Free Return terms and condition. 5. Training other resolution specialist agent to handle Free Return case
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Resolution Specialist

Apr 2016 - Feb 2017
11 mos
Jakarta Metropolitan Area, Indonesia
1. To analyze each incoming complain online transaction between users ( seller and buyer) 2. Provide a good solution in online transaction 3. Negotiate with sellers and buyers for a good solution to solve the case or complain 4. Managing, mediating and keep the flow of discussion between sellers and buyers keep straight for the good solution to solve the case or complaining Tokopedia Free Return terms and condition.

Licenses & Certifications

LinkedIn
Issued Mar 2022
No Expiration Date