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Avatar of Diaw Chang.
Diaw Chang
創業家兄弟Kuobrothers Corp 平台營運總監
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Diaw Chang

創業家兄弟Kuobrothers Corp 平台營運總監
電商產業8年，其中4年主管職，負責帶領客服&廠商團隊、供應鏈管理、風險評估、專案執行、系統反饋&優化建議等。
Logo of the organization.
創業家兄弟Kuobrothers Corp.
Logo of the organization.
Shih Hsin University
台灣桃園
Taiwan

Professional Background

  • Current status
    Unemployed
  • Profession
    Customer Service Manager
    ・
    Communications
    ・
    Operations Manager
  • Fields
    E-Commerce
  • Work experience
    10-15 years (4-6 years relevant)
  • Management
    I've had experience in managing 15+ people
  • Skills
    Google Drive
    Microsoft Office
    Communication
    風險評估分析及應對策略擬定
    專案執行規劃與進度控管
    談判與協商
    招募與任用
    團隊領導
  • Languages
    Chinese
    ・
    Native or Bilingual
    English
    ・
    Intermediate
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    ・
    Interested in working remotely
  • Desired positions
    主管特助/營運主管
  • Desired work locations
    Taipei, Taiwan
    ・
    New Taipei City, Taiwan
    ・
    Taoyuan City, Taiwan
  • Freelance
    Non-freelancer

Work Experience

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平台營運總監

創業家兄弟Kuobrothers Corp.
Aug 2022 - May 2023
・
10 mos
Kaohsiung City, Taiwan
- 客服/廠服團隊招募、訓練、維運 - 建立團隊SOP並隨時依市場環境、平台營運需求調整 - 規劃&彙整系統性需求，與開發團隊探討優化可能性 - 常態營運管理&異常狀況緊急排除 - 平台各式專案執行 負責專案項目 ●24H快速到貨營運規劃 ●推動平台逆物流計畫 ●配合政府政策推動環保包材 ●提倡反詐騙宣導 ●大宗採購規劃執行 ●廠商/商品資料規格化管理 ●廠服/客服品質稽核計畫 ●客服之星選拔
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夥伴關係經理

創業家兄弟Kuobrothers Corp.
Jul 2020 - Jul 2022
・
2 yrs 1 mo
Kaohsiung City, Taiwan
- 廠服團隊招募、訓練、維運 - 常態營運管理&異常狀況緊急排除 - 平台各式專案執行
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客服經理

創業家兄弟Kuobrothers Corp.
Jun 2019 - Jun 2020
・
1 yr 1 mo
Kaohsiung City, Taiwan
- 客服團隊招募、訓練、維運 - 依據用戶反饋，彙整後規劃並提出改善方案 - 客服管理&風險客訴處理

Education

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Shih Hsin University

口語傳播學系
2008 - 2012
Activities and societies
口傳系學會-體育長 排球隊-隊長&舉球員 競技啦啦隊-Base
Description
我認為口語傳播學系的訓練，是將日常溝通行為理論化，拆解後重新認知、精準化，並實踐於生活中。