Responsibilities: Assist sellers with Account Onboarding, Account Management & Maintenance, Order management, Issue Resolution, and so on. Respond to Emails within a specific timeframe. Respond, evaluate, troubleshoot, and prioritize incoming queries, and issues and effectively escalate to various technical support staff when needed. Logs and tracks cases using Salesforce tracking software and maintains historical records and related problem documentation in Excel. Met demands of high-volume client inquiries and exceeded performance targets. Dispatched or escalated tasks to appropriate departments for swift resolution. Created tickets as per issue requirement. Managed a team of 10-12 associates. Achievements: Resolved customer issues in a clear, courteous, and straightforward manner. Identified and solved technical issues with a variety of diagnostic tools. Achieved a 98% customer satisfaction score consistently over a year. Reduced average call handling time by 15% without compromising on service quality.

Responsibilities: Handled both Voice and Non-Voice (Chat) processes. Handled high demands by prioritizing workloads and organizing teams. Developed empathetic client relationships and earned a reputation for consistently exceeding sales goals. Developed and maintained relationships with clients. Assisted customers with product-related questions, feedback, and complaints. Employed knowledge of the latest company policies, escalating critical issues, and monitoring queries in line with best practices. Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely resolution. Achievements: Successfully increased team sales by 20% Achieved a 98% customer satisfaction score consistently over a year. Responded to over 85 customer calls daily and solved 90% of their concerns. Received a 5-star rating on over 100 online reviews written by restaurant customers.

Responsibilities: Responded to customer inquiries and complaints via phone, email, and social media. Escalated complex issues to appropriate teams or supervisors. Maintained accurate records of customer interactions and updated customer account information. Synchronized delivery and an assortment of customer orders. Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions Achievements: Received customer service representative of the month award multiple times. Reduced customer wait times by implementing a chatbot system for frequently asked questions. Received multiple positive customer feedback and ratings for providing excellent customer service.

Responsibilities: Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff Remained calm, resourceful, and proactive while managing any issues that may arise. Trained and supervised team to deliver on store sales targets. Enthusiastically interacted with customers and executive leaders to boost sales and team morale. Hired and trained employees to deliver store goals. Managed sales records, reconciled cash, and made bank deposits while performing store opening and closing duties. Oversaw stock takes to achieve accurate inventory and pricing. Facilitated positive purchasing decisions by sharing product knowledge with customers.