1. Analysed and interrogated large datasets for high-quality risk reporting. 2. Temporarily blocking debit and credit cards which is suspect risk transactions.

1. Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction. 2. Acted as first point of contact for customer issues and queries. 3. Optimised customer experience by tailoring responses to individual needs. Handled high call volumes with accuracy and efficiency for optimum productivity.