▪️ Serve clients with digital content translation and localization needs across various industries and markets. ▪️ Understand client/potential client requirements through multi-channel communications (email, phone, face-to-face meetings), providing professional language service consultations. ▪️ Collaborate with internal teams to develop optimal solutions based on individual client needs, coordinating and participating in technical team meetings when necessary. ▪️ Focus on establishing long-term partnerships by continuously following up on client feedback regarding solutions and project outcomes, working with internal teams to refine project execution approaches. ▪️ Deliver comprehensive consultative services to deeply satisfy client needs, maintain excellent client relationships, improve client retention rates, and achieve reselling objectives. ▪️ Collaborate with internal and external teams to create client development and sales-related materials.

▪️ Led critical projects to remove abusive content, achieving a 75%+ resolution rate for victim cases. ▪️ Conducted comprehensive domain analysis focusing on DNS abuse activities (content and technical). ▪️ Represented the organization at key industry conferences (ICANN, APNIC, WeProtect Global Alliance). ▪️ Provided expert Internet governance consulting services to stakeholders. ▪️ Delivered high-quality English-Chinese translations for sensitive technical and policy documents. ▪️ Implemented streamlined workflows resulting in faster response time for abuse content removal.

▪️ Analyzed customer assets by using translation memory tools. ▪️ Compiled project estimates and schedules. ▪️ Ensured project deliverables meet industry regulations and client's expectations. ▪️ Conducted technical QA on project deliverables to ensure adherence to guidelines and checklists. ▪️ Delivered high quality project on-time within budget and to client's expectations. ▪️ Planned and implemented best methodology and process for localization projects. ▪️ Attended conference calls/status update meetings with clients.

▪️ Conducted in-depth research on domain-related policies, regulations, technical specifications, and market trends. ▪️ Delivered comprehensive internet consulting services to clients across diverse sectors. ▪️ Specialized in abuse content removal, achieving 60% success rate for victim assistance cases. ▪️ Created bilingual research reports synthesizing complex technical and policy information.

▪️ Managed registrar-related (RrSG) administrative affairs, ensuring compliance with industry standards. ▪️ Participated in strategic Internet governance conferences (ICANN, APNIC), providing bilingual support. ▪️ Tracked and analyzed Internet governance policies to inform organizational strategy. ▪️ Developed and implemented abuse content removal service protocols for victims. ▪️ Delivered high-quality English-Chinese translations for technical documentation and communications. ▪️ Managed multiple concurrent projects while providing comprehensive administrative support to the executive team.