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Avatar of Edward Guinguing.
Edward Guinguing
Solutions-focused Call Center Agent with 7 years’ experience navigating customer concerns within a busy call center. Seeking an opportunity for further career advancement in a challenging position that fully utilizes my skillset.
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Edward Guinguing

Solutions-focused Call Center Agent with 7 years’ experience navigating customer concerns within a busy call center. Seeking an opportunity for further career advancement in a challenging position that fully utilizes my skillset.
I am an excellent problem solver, and I have a proven track record of success in both team and individual settings.
IBEX Global Solutions Inc. - Bohol
Southern Philippines College
Baclayon, Bohol, Philippines
Philippines

Professional Background

  • Statut Actuel
    Sans Emploi
  • Profession
    Customer Service Representative
    ・
    Customer Service / Support
    ・
    Outbound Telemarketer
  • Fields
  • Expérience professionnelle
    4 à 6 ans pertinente
  • Management
  • Skills
    Customer Service Skills
    Ms. Excel
    MS Office
    MS Word
    MS Power Point
    Food Quality Assurance
    Google Drive
    Written and Verbal Communication Skills
    Customer Service
    Multitasking Skills
    Active Listening
    Computer Literate
  • Languages
    Tagalog
    ・
    Courant
    English
    ・
    Courant
  • Highest level of education

Job search preferences

  • Desired job type
    Temps plein
    ・
    Je ne suis pas intéressé par le travail à distance
  • Desired positions
    Customer Service Representative
  • Lieu de travail désiré
  • Freelance

Work Experience

Dart lead

IBEX Global Solutions Inc. - Bohol
・
Temps plein
sept. 2019 - févr. 2024
・
4 yrs 6 mos
Tagbilaran City, Bohol, Philippines
Maximised customer satisfaction by resolving service issues promptly.

Outbound Call Center Agent

Arriba Telecontact
・
Temps plein
févr. 2016 - mars 2019
・
3 yrs 2 mos
Cagayan de Oro, Misamis Oriental, Philippines
Contacted private individuals or business by telephone to solicit sales. Gathered reviewed information to gauge accuracy and clarity.

Production Crew/ QA Sampler

Fresh Fruit Ingredients Inc.
・
Temps plein
juin 2011 - oct. 2013
・
2 yrs 5 mos
Medina, Misamis Oriental, Philippines
Monitored product preparation and handling procedures to guarantee contamination free products.

Education

Southern Philippines College

Bachelor of Science (BS)
・
Information Technology
2014 - 2015

Immaculata High School

High School Diploma
・
Secondary
2004 - 2009

Baclayon Central Elementary School

Other
・
Primary
1998 - 2004

Licenses & Certifications

Philippine Call Center Institute

Philippine Call Center Institute
Issued mai 2010
・
No Expiration Date