Primary Responsibilities: ● Champion customer success through innovative problem-solving and strategic technical solutions. ● Provide expert-level technical support and consultation to Mandarin-speaking customers. ● Foster strong collaboration with development teams to enhance quality of Cloud services and customer experience. Actively participate in the following activities: ● As lecturer and TA in STEM activities. ● As campus recruiter in Campus Recruiting activities

As Sr. Platform Engineer in below roles. ● Member of Hadoop Platform from 2017.06 ~ 2022.01 ● Member of new startup GCP Platform team from, 2020.10 ~ 2022.01 The major responsibility ● Is to keep the Global Warehouse platform on Hadoop of Micron always good ● Provide strong support to our internal users to migrate everything to the GCP.

As Technical Director of Professional Service team, 2016.3~2017.3 As Technical Manager of Professional Service team, 2012.10~2016.3 The major achievement in Systex-Etu. 3/4G Customer Service Department inquiry system of Chunghwa Telecom Co. As a Project manager, Deployment/Operation/Maintenance engineer. Project revenue more than NT $ 30 million DNS/URL data analysis of Chunghwa Telecom Co. As a Project manager, Deployment/Operation/Maintenance engineer. Project revenue more than NT $ 15 million Integrating external products SAS VA/IMSTAT in the ESUN FHC project, finished the project deployment and acceptance independently. It is worth mentioning that, one of the project requirements. Is the Recovery plan of Cloudera Manager. that are not even announced SOP from Cloudera

As MIS Director of IT team, 2011.4~2012.10 ● Led a team to ensure high availability of all customer-facing web services. ● Managed internal IT operations, including end-user devices, telephony infrastructure, printers, and server room maintenance.

As Lab lead of Core Tech team and with TCloud team ● Established and scaled a data center supporting over 1,800 physical servers, including development and QA environments. Led vendor coordination, team recruitment, and day-to-day operations. ● Implemented VMware vCenter for virtualization and remote management to enhance operational efficiency and reduce on-site maintenance.

As Lab lead of Core Tech team ● Established and scaled a data center supporting over 1,800 physical servers, including development and QA environments. Led vendor coordination, team recruitment, and day-to-day operations. ● Implemented VMware vCenter for virtualization and remote management to enhance operational efficiency and reduce on-site maintenance.