- Collaborate closely with the Cluster Director of Sales, Sales Managers and Executives to oversee daily sales operations, including group bookings, site inspections, wholesale contracting for specific markets, production reporting, email correspondence, and inquiries. - Facilitate reservations and room/event space bookings through Opera Sales & Catering, ensuring seamless service delivery. - Handle incoming calls and participate in sales meetings to cultivate and nurture sales prospects, proactively contacting potential clients to foster productive business relationships. - Prepare various sales-related documents such as databases, expense reports, travel requests, and group summary reports with meticulous attention to detail. - Partner effectively with creative and marketing teams to procure materials and assets essential for developing compelling sales collateral, such as brochures, promotional flyers, and branded merchandise, to enhance the sales process.

- Address and promptly resolve guest inquiries regarding room reservations via phone, email, or WhatsApp, adhering to Leading Quality Assurance (LQA) standards. - Maintain accurate records of guest reservations, including FIT and GIT bookings, in the Opera Property Management System. - Effectively manage and resolve guest complaints, employing proactive solutions to ensure guest satisfaction. - Collaborate closely with the Front Office department to facilitate seamless guest arrivals and departures. - Demonstrate proficiency in upselling higher room categories to consistently achieve monthly revenue targets.

- Provide courteous and efficient assistance to guests during the check-in and check-out processes, ensuring a welcoming experience. - Prepare room keys and personalized welcome cards for arriving guests in a timely and organized manner. - Maintain cleanliness and organization of the front desk area, while also ensuring office supplies are well-stocked and readily available. - Address guest inquiries promptly and knowledgeably, offering information about hotel amenities, services, and local attractions.