• Supervised daily hotel operations to ensure smooth guest experiences. • Handled guest complaints and requests promptly and professionally. • Supported Front Office, Housekeeping, and other departments as needed. • Checked room status and ensured rooms were ready for • Assisted with VIP guest check-ins and special requests. • Monitored staff performance and provided guidance during shifts. • Ensured safety and security procedures were followed. • Prepared daily reports for management. • Handled emergency situations calmly and effectively.

• Supervised daily hotel reservations to ensure accurate bookings and guest satisfaction. • Managed room inventory to maximize occupancy and revenue. • Handled guest and travel agent inquiries by phone and email. • Managed group bookings and ensured deposit and payment were followed. • Trained and guided the reservations team to meet service standards. • Prepared daily and monthly reservation reports. • Assisted with upselling rooms and hotel services. • Ensured all bookings were correctly entered in the system. • Worked with Front Office and Sales to support promotions and group business.

• Managed daily room rates and availability in PMS and channel manager to maximize revenue and occupancy. • Updated hotel rates, promotions, and packages on OTAs, brand.com, and all booking platforms. • Monitored competitor pricing to adjust rates and remain competitive in the market. • Prepared daily, weekly, and monthly revenue and pickup reports for management. • Assisted in forecasting to meet hotel targets. • Checked room inventory across all channels to prevent overbooking and maintain rate parity. • Supported reservations and sales teams with special rates, group allotments, and promotions. • Reviewed and optimized OTA content and images to improve visibility and ranking. • Handled OTA extranet management, including loading offers and managing stop-sell dates. • Coordinated with Front Office and Sales for promotions and high-demand periods. • Attended quarterly business reviews with Director of Operations, Revenue Manager, Hotel GM, and team to analyze performance and set revenue strategies.

• Handled daily reservations for individual, group, and corporate bookings accurately. • Responded promptly to guest and travel agent inquiries via email, phone, and online platforms. • Assisted the sales team with preparing group proposals, contracts, and room block management. • Updated and managed rates, availability, and packages in the reservation system. • Prepared Banquet Event Orders (BEO) accurately for group and event bookings, coordinating with relevant departments. • Supported the sales team with data for sales calls, reports, and follow-ups. • Participated in sales calls with the sales team to support group and corporate business development. • Coordinated with Front Office to ensure VIP and special requests were handled smoothly. • Managed group rooming lists, monitored cut-off dates, and tracked payment schedules. • Prepared daily and monthly reservation and sales reports for management. • Assisted with upselling rooms, packages, and hotel services to increase revenue. • Maintained accurate guest profiles and booking information in the PMS. • Supported the sales team in organizing site inspections and familiarization trips. • Attended sales meetings to align on strategies and support upcoming group business.

• Handled daily reservations for individual, group, and corporate bookings accurately. • Responded to guest and travel agent inquiries promptly via email, phone, and online channels. • Managed room rates, availability, and packages in the PMS and channel manager. • Updated and maintained OTA, and brand.com content, images, and promotions. • Monitored competitors’ rates to adjust pricing and stay competitive in the market. • Supported upselling and cross-selling initiatives to increase room revenue. • Assisted in managing online distribution channels to maximize visibility and bookings. • Prepared daily, weekly, and monthly reservation and pickup reports for management. • Coordinated with Front Office and Sales teams to handle group bookings and VIP requests. • Ensured accurate guest profiles and reservation details in the system. • Handled OTA extranet management, including rate loading and stop-sell updates.

• Handled daily reservations for individual, corporate, and group bookings accurately. • Responded promptly to guest and travel agent inquiries via phone, email, and online channels. • Checked room availability and confirmed bookings in the PMS. • Updated guest profiles and ensured correct reservation details. • Assisted guests with special requests, room preferences, and additional services. • Provided clear information about room rates, packages, and hotel facilities. • Supported upselling of rooms and hotel services to increase revenue. • Prepared daily reservation reports for the Front Office and management. • Coordinated with the Front Office and Housekeeping to ensure rooms were ready for arrivals. • Handled modifications, cancellations, and no-show charges according to hotel policies. • Assisted with group rooming lists and monitored booking deadlines. • Ensured guest satisfaction by providing professional and friendly service.

• Welcomed and checked in guests efficiently while providing a warm and professional service. • Handled check-out procedures, processed payments, and ensured billing accuracy. • Assisted guests with information about hotel facilities, services, and local attractions. • Managed guest requests and complaints promptly to ensure satisfaction. • Answered phone calls and responded to guest inquiries and reservations. • Coordinated with Housekeeping to ensure room readiness for arrivals. • Handled room changes, key issues, and special requests efficiently. • Prepared daily reports for Front Office operations and management. • Assisted with upselling rooms and promoting hotel services to guests. • Maintained accurate guest profiles and updated guest information in the PMS. • Ensured the lobby and front desk area remained tidy and welcoming. • Followed safety and security procedures while handling guest situations.

• Cleaned guest rooms and bathrooms following hotel standards. • Changed bed linens and replaced towels and amenities. • Reported any maintenance issues in rooms. • Kept housekeeping trolley and pantry clean and organized. • Helped clean public areas when needed. • Followed safety and hygiene procedures while working. • Provided polite and friendly service to guests. • Reported room status to the supervisor after cleaning. • Assisted with VIP room setups and guest requests. • Completed room assignments on time during the shift.

• Helped clean guest rooms and change linens. • Replaced towels and guest amenities. • Cleaned hotel public areas like the lobby and restrooms. • Reported any maintenance issues to the supervisor. • Kept housekeeping trolley clean and organized. • Followed hotel safety and hygiene procedures. • Assisted with VIP room setups when needed. • Provided friendly service to guests. • Completed assigned cleaning tasks on time.