Handled inbound and outbound calls regarding health insurance guarantees and patient services; coordinated with internal teams and insurance partners to ensure timely document processing; maintained compliance with SLA and standard operating procedures; educated patients on insurance procedures and benefits; managed customer complaints and escalations effectively.

Managed high-volume inbound calls related to health insurance inquiries and claims; utilized CRM system to document interactions and ensure accurate case follow-up; consistently met call quality, first-call resolution, and service level targets.

Provided direct patient care and first-aid services for students and staff; conducted health monitoring, assessments, and health education; maintained accurate medical records and coordinated with parents and school.