Reviewed and verified customs clearance documents for road, sea, and air shipments ensuring regulatory compliance; coordinated post-clearance logistics for timely delivery; managed warehouse operations including inventory, outbound shipments and shelving; utilised CargoWise and ASM Sequoia for import clearances and compliance; handled customer service inquiries and resolved urgent issues; assisted with internal warehouse operations using Forklift and Counterbalance Lift licences.

Provided publication consultation and strategic advice; implemented cost-reduction strategies to strengthen client relationships; increased transaction rates by approximately 30% through business growth initiatives.

Developed and oversaw domestic and international supplier relationships; managed procurement from inquiry through negotiation to optimise costs; ensured timely delivery and quality from suppliers and addressed pandemic-related supplier disruptions with effective solutions.

Managed inventory and procurement to ensure uninterrupted operations; streamlined warehouse operations reducing inventory work time by 30%; led customer service initiatives and contributed to menu design improvements to enhance dining experiences.

Managed overseas supply chain operations and improved customs clearance processes; implemented standardized work processes to boost efficiency; applied inventory management techniques to reduce excess inventory by up to 5% and maintained safety stock to ensure business continuity.

Monitored station operations and ensured smooth functioning of equipment and systems; identified and resolved operational issues to provide a seamless commuting experience for passengers.

Led inventory control and database maintenance improvements; introduced a SKU system that halved search and stocking times; created SOPs to standardise processes, achieving a 15–20% improvement in overall efficiency.

Delivered high-quality customer service to increase satisfaction; led planning and implementation of a warehouse management system that reduced product search times by 80%.

Designed personalised insurance solutions for policyholders and supported building robust coverage to mitigate clients' risks, enhancing peace of mind for customers.

Conducted sales and marketing activities to engage diverse clients; contributed to domestic sales efforts, supporting business promotion and customer retention.