• Responsible for maintaining and ensuring the reliability and integrity of IT hardware inventory and internal systems. This includes tracking, managing, and updating inventory assets efficiently. • Handle the process of settlement and submission of Cash Advance (CA) for IT business trips both at branches and Head Office. Ensure that vendor payments and office telephones are made according to company policy and manage SPK, MoU document archives for each IT division project. • Conduct routine stock opname with the finance asset, procurement, audit team to ensure the accuracy of hardware inventory, accessories and documentation according to the company's device and asset list. • Arrange the delivery, monitoring and distribution of hardware to more than 420 branches throughout Branches spread across Central Java, East Java, West Java, South Sulawesi, North Sumatra, including new branches in various regions, to ensure the availability of hardware needed for operations and business. • Involved in the preparation and submission of Purchase Requests (PR) for IT hardware. Work closely with the procurement department to ensure hardware and software requirements are in line with operational needs • Manage daily routines with the IT team, including planning, organizing, and prioritizing weekly tasks. Coordinate weekly meetings to evaluate achievements and plan next steps. • Handle the process of removing hardware that is more than 5 years old or damaged, and replacing it according to company policy. • Supervise, monitor printer usage across divisions and ensure that damage is reported and repaired quickly through the printer rental vendor.

1.535 / 5.000 • Manage spare part inventory of devices such as iPhone, Western Digital (HDD), Lenovo, and Moto to ensure optimal availability to support repair and technical support needs. Coordinate with the warehouse team to ensure efficient stock management. • Manage the spare part request process, including coordination with the logistics or warehouse team. Monitor and validate supply data and ensure fulfillment of spare part needs. • Calculate daily revenue routinely and audit monthly deposits and invoices with the finance and audit teams. • Arrange delivery and fulfillment of HDD replacements (Western Digital, Seagate) for mail-in service customers, ensuring replacements are carried out quickly and accurately. Confirm repair status, costs, and service unit pickup schedules to customers. Provide explanations regarding standard procedures for filing for warranty and non-warranty services. • Conduct monthly stock opname of spare parts, cosmetics, accessories, and service units at outlets. Report stock opname results and related data such as invoices and cellphone services to the audit team. • Handle customer service via telephone related to service unit data, including warranty and non-warranty service claims. Provide information and solutions to customer inquiries. • Update customers on device repair status, including statuses such as in progress, closed, waiting for pick up, pending, and minutes, to ensure clear and transparent communication.

• CPM (Contractor Plan Machine) Insurance Policy Data Entry • Accurately input CPM insurance policy information into the company's computer system, including customer name, policy type, policy period, and other relevant data. • Check and ensure that the information entered matches the details of the valid insurance contract to ensure data accuracy. • Address and correct errors or data discrepancies in the insurance policy quickly, and coordinate with related teams to prevent further problems. • Maintain the security and confidentiality of customer data, and ensure compliance with privacy regulations and company policies. • Contribute to the improvement of the policy data entry process by finding ways to increase efficiency and accuracy. • Work closely with the IT team and other divisions to ensure smooth management and integration of CPM insurance policy data, as well as effective communication regarding data entry. • Take advantage of opportunities to gain insight into the insurance industry and information technology, and improve computer and administrative skills. • Create comprehensive documentation of the policy data entry process and work instructions to facilitate future team members.