Technical professional with over 20 years of experience in software development, testing, and customer-facing technical support across IT, telecommunications, and embedded systems industries. Proficient in designing and executing test processes, implementing automation solutions, and providing high-quality technical support to global clients. Experienced in leading teams, managing projects, and collaborating across functions to deliver reliable products and services. 具備超過 20 年軟體開發、測試與客戶技術支援經驗的技術專業人士，服務領域涵蓋資訊科技、電信及嵌入式系統等產業。擅長設計與執行測試流程、導入自動化解決方案，並為全球客戶提供高品質的技術支援服務。具備豐富的團隊領導與專案管理經驗，能有效跨部門協作，確保產品與服務的穩定交付。