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ikapoetry rosyidi
Onboarding Specialist
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ikapoetry rosyidi

Onboarding Specialist
Performance-driven and motivated Onboarding Specialist who excels at coordinating the whole onboarding process, serving as the first point of contact for potential clients, training systems to clients, manage client relationships. Effective communicator with extensive knowledge of supplier financing programs, significant ability to work in a team, and well-developed time management skills.
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Citibank
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Universitas Sebelas Maret
Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia
Indonesia

Professional Background

  • Current status
    Employed
  • Profession
    Customer Service Representative
    Administrative Assistant
    Trade administration
  • Fields
    Finance
    Supply Chain
    Transaction Services
  • Work experience
    4-6 years (4-6 years relevant)
  • Management
    I've had experience in managing 1-5 people
  • Skills
    Communication Skills
    document management
    Team Work
    Excel
    Word
    powerpoint
    Microsoft Office
    Negotiation
    Presentation Skills
    Organization and Time management
    Flexible and Adaptable
    Microsoft Teams
    Written Communication Skills
    Administrative Skills
    Operation Management
  • Languages
    English
    Intermediate
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    Customer Success / Marketing Specialist / Account Executive / Operation / Community
  • Desired work locations
    Jakarta, Indonesia
  • Freelance
    Non-freelancer

Work Experience

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Onboarding Specialist

Citibank
Contract
Sep 2020 - Present
Educate new customers, help solve technical problems, and ensure smooth adoption of our products and services. Provide product knowledge including benefits, systems implementation, and training to external clients and internal stakeholders. Tracking and communicating internally the status of the clients. Manage client relationships and partner.
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Marketing Officer

Mar 2018 - Jul 2020
2 yrs 5 mos
Jakarta, Indonesia
Coordinates with internal team, building relationships with customers to push the sales of a certain product. Acts as an intermediary between company and clients, makes necessary phone calls and meetings to ensure customer needed.

Administration Staff

Jan 2016 - Jan 2018
2 yrs 1 mo
Supervising administration staff and dividing responsibilities to ensure performance. Standardization research in creative economy partnership with BEKRAF Indonesia.

Education

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Bachelor’s Degree
Agrotechnology
2012 - 2016