Balikpapan, Kota Balikpapan, Kalimantan Timur, Indonesia
As an IT Support professional at PT Jasamedika Saranatama, you play a crucial role in maintaining the seamless operation of the company's technology infrastructure. This dynamic position requires a blend of technical expertise, effective communication skills, and a commitment to providing timely and efficient solutions to IT-related issues. Joining the IT team at PT Jasamedika Saranatama means being at the forefront of healthcare technology, supporting systems that contribute to the delivery of quality medical services.
Key Responsibilities:
User Assistance:
Provide first-line support to end-users, addressing hardware, software, and network-related issues promptly.
Assist employees in navigating and troubleshooting IT systems, ensuring minimal disruption to their daily tasks.
Hardware and Software Maintenance:
Conduct regular maintenance checks on computer hardware, peripherals, and other IT equipment.
Install, configure, and update software applications to ensure a secure and up-to-date computing environment.
Troubleshooting and Issue Resolution:
Diagnose and resolve technical problems reported by users, employing a systematic and efficient troubleshooting process.
Collaborate with other IT team members to escalate and resolve complex issues.
Network Support:
Monitor and maintain the company's network infrastructure, ensuring connectivity and optimal performance.
Assist in the configuration and troubleshooting of network devices such as routers, switches, and access points.
Security Measures:
Implement and enforce IT security policies to safeguard company data and systems.
Conduct regular security audits and educate users on best practices for maintaining a secure computing environment.
IT Documentation:
Maintain accurate and up-to-date documentation of IT systems, configurations, and procedures.
Contribute to the development of knowledge base articles to empower end-users with self-help resources.
Collaboration and Communication:
Collaborate with other IT team members and departments to address IT-related challenges and implement improvements.
Communicate effectively with end-users, ensuring they are informed about IT-related updates, maintenance schedules, and system changes.
Continuous Learning:
Stay informed about the latest trends and advancements in IT through ongoing professional development.
Proactively seek opportunities to enhance technical skills and contribute to the overall improvement of IT services.
Working as an IT Support professional at PT Jasamedika Saranatama offers an exciting opportunity to be part of a healthcare-focused organization, where your technical expertise directly contributes to the smooth functioning of critical systems. Embrace the challenges of supporting healthcare technology and contribute to the company's mission of delivering quality medical services through reliable IT support.