Conducted examination of public complaints and reports related to administrative maladministration and public service issues. Assisted in the veri cation and assessment of community reports to ensure validity and eligibility for further investigation. Participated in the enforcement and monitoring of Administrative Mal (Mall Pelayanan Publik) to evaluate compliance with public service standards.

Conducted comprehensive analysis of industrial relations issues, identifying root causes and recommending solutions that reduced workplace disputes labor relations. Reviewed and analyzed company regulations to ensure 100% compliance with labor laws and industrial relations standards, enhancing legal adherence and reducing risks. Processed and recorded employment agreements (PKWT) in accordance with government regulations. Assisted in the mediation process between employers and employees to resolve labor disputes amicably. Supported the BPJS employment claims process, ensuring accurate documentation and timely claim handling for workers

Demonstrated pro ciency by mastering advanced product knowledge within one week and e ciently producing 10 high-quality units in 10 minutes without compromising quality. Increased revenue by 25% through upselling strategies and mentored ve baristas from entry-level to senior positions, demonstrating e ective leadership and sales expertise. Mentored and trained new baristas on hospitality and e ective teamwork, resulting in streamlined service and improved collaboration.