• Led kaizen projects in standardizing process flow that increased cost efficiency from 10% to 25% (150% growth rate) in a year.
• Managed Tier-1 accounts, always timely responded customer’s complaint, proactively identified the issues and came up with solution plan to raise customer satisfaction. (30% growth rate within a year)
• Led customer satisfaction projects with service team that decreased the customer complaint rate from 65% to 25% (yearly change 160%).
• Managed CTO (Customer-to-order) programs, collaborated with marketers to define the product matrix that increased profit from 20% to 25% (25% incremental change on gen to gen).