•Lead servicing, installation, troubleshooting, and calibration of X-ray and bond tester equipment. • Deliver on-site maintenance across hardware, software, and operating systems. • Conduct preventive maintenance for sealed/open tubes and follow up on customer feedback. • Provide technical training and conduct workshops on X-PLANE, MIPSS & CERA applications. • Ensure compliance with AELB regulations, manage OSL badge exchange and survey meter calibration. • Offer remote and on-site technical support, analyze customer complaints, and ensure timely resolution. • Prepare detailed service reports and support customer process documentation, including overseas clients. • Promote customer satisfaction by reducing downtime and recommending spare parts proactively.

Part of the pioneer team for greenfield site setup; contributed to cleanroom readiness, machine layout planning, and production ramp-up. • Led the installation, setup, and qualification of new equipment for [ Photolithography/ Dry Film lamination]. • Coordinated technology transfer activities with HQ and global teams, including documentation, process training, and tool matching. • Supported factory readiness from equipment move-in to pilot production stage. • Developed equipment specifications based on current/future product requirements. • Led source inspections, supplier communications, risk assessments, and documentation of best practices. • Managed installation timelines and ensured all facility and safety requirements were met. • Directed technicians and operators during installation and qualification phases. • Led cost optimization and capacity improvement projects in collaboration with cross-functional teams. • Reviewed and enhanced qualification plans and customer documentation.