I am a cross-industry project manager with 18+ years of experience spanning banking, e-commerce, and insurance. My expertise lies in streamlining customer service operations, integrating marketing and system processes, and enhancing user experiences through smart tools such as chatbot and knowledge platforms. I’m passionate about using data and empathy to solve problems, and turning insights into executable plans that drive value. Whether designing a card promotion that increased applications by 104%, leading mobile wallet process migration, or coordinating crisis responses during system transitions, I thrive at the intersection of customer needs, digital tools, and operational clarity. Currently seeking opportunities in digital product management or marketing operations, where I can bring creativity, analytical thinking, and cross-functional collaboration to help organizations grow and evolve.