Collaborate with teaching staff to implement coordinated educational strategies and student support networks. Uphold classroom routines to support student environments and maintain consistent schedules. Maintain day-to-day classroom management and discipline to promote learning initiatives. Develop rules and set goals to maintain order in classroom. Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance. Integrate existing and new technology into classroom to help provide creative and fun learning environment.

Implement efficient and effective sourcing strategies to identify high-quality candidates. Conduct phone interviews to assess applicants' relevant knowledge, skills, experience, and aptitudes. Referred candidate resumes to customer account managers for evaluation and submission. Train new recruiters. Identify pain points and provide helpful resources for fellow recruiters.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Responded to customer requests for products, services and company information. Clarified customer issues and determined root cause of problems to resolve product or service complaints. Offered advice and assistance to customers, paying attention to special needs or wants. Recommended changes, improvements or enhancements in products to product development team based on customer feedback. Tracked customer service cases and updated service software with customer information.

Cultivated customer loyalty, promoted repeat business, and improved sales. Collected customer feedback and made process changes to exceed customer satisfaction goals. Developed customer service policies and procedures to meet and exceed industry service standards. Created product training plans centered on customer success and satisfaction. Addressed inquiries and requests of customers via Zendesk, email, and phone. Partnered with all teams (support, solutions, and sales) to increase retention and review best practices for each customer. Participated in team meetings and training sessions to stay informed about product updates and changes. Collaborated with cross-functional teams to deliver successful product implementations.

Delivered engaging and polished presentations to build connections with current customers and distinguish business from competitors. Analyzed the unique nature of each target audience and tailored training programs to meet their specific needs. Conducted in-depth Human Resources file reviews. Investigated and assisted in the implementation of Human Resources best practices for the YMCA's specific needs Provided risk management support for clients throughout the United States. Facilitated yearly training for over 1000 day camp and residential counselors.

Advised senior managers on policy strategies for reducing liability and preventing losses. Delivered presentations at international, national, state, and local conferences. Generated workshops and seminars on a wide variety of topics. Taught employees how to control risks at front line. Developed the Protective Behaviors Program, proactively addressing abuse of athletes. Prepared information and “alerts” regarding risk management trends and issues. Conducted on-site venue evaluations at Special Olympics World Games.

Collaborated with the risk management team to address daily inquiries from clients. Analyzed clients' needs to increase event safety. Evaluated contracts for appropriate insurance coverage and liability exposure. Assessed and processed general liability claims.