Bacolod, Negros Occidental, Philippines
• Provide first-line technical support to Telstra customers experiencing issues with their mobile phones and services.
• Effectively diagnose and resolve a wide range of technical issues, including device functionality, network connectivity, billing, and account management.
• Provide clear, concise, and empathetic communication to customers, ensuring their satisfaction with the support experience.
• Document customer interactions and maintain accurate records of technical issues and resolutions.
• Stay up-to-date on the latest Telstra mobile phone and service offerings, features, and troubleshooting procedures.