IIPP Program - Collaborated with an international research team on the Amazon Fires and Public Health project, bringing new perspectives to cross-cultural academic work. Conducted data analysis in Python, applying clustering techniques such as KMeans to generate insights and contribute to strategic reporting.

Collaborated with the TXICC Research Group on Chinese– Spanish/Catalan translation and intercultural projects, resulting in a forthcoming academic publication on teaching Chinese idioms (chengyu). Supported project coordination and financial management (JustiWeb, Summa, SAP), ensuring compliance with national research funding requirements.

Proofread and edited Spanish texts, ensuring linguistic accuracy and stylistic consistency in published materials.

Delivered customer service and purchase control for the UK and US markets in an international BPO environment. Used SAP and Salesforce to manage orders, track incidents, and improve client satisfaction. Strengthened cross-cultural communication skills while collaborating with global teams to optimize service quality and client experience.

Achieved sales growth and operational efficiency by coordinating staff scheduling, supervising daily operations, and monitoring KPIs. Managed recruitment, training, and HR tasks while ensuring compliance with company standards. Oversaw stock control, campaign execution, and achievement of monthly and annual performance targets

Led and trained a 15–20 person team, achieving sales growth while ensuring compliance with corporate standards, safety regulations, and inspections. Oversaw scheduling, inventory, and daily operations to guarantee efficiency and customer satisfaction in a high-paced environment.