Departement Operational & Control - Handling daily application review validity of the data submitted and given by customer - Handling daily application review and provide desicion of all incoming application following SOP - Analyze and identify if any missing information / fake document and report to Manager - Analyzing financial statement - Analyzing and risk assesment of customer's creditworthiness including verification data input - Proactively giving input on how KYC and risk assesment can be better - Responsible for checking the authenticity of documents submitted & customer information - Review and make decisions for all incoming applications in accordance with SOP - Verify customer data & emergency contact

- Analyze cases and escalate to Product Operation as a L3 and Engineer as a L4 - Analyze all of cases form Warehouse Management System - Analyze and Recomendation Development who relate to system - Creat a Guide Cases and clasification low , medium , high cases - Support Internal Complain as a L2 who related CRM Warehouse Management System - Collaboration Problem Solving with Product and Engineer - Make sure all of reporter and user have a good support - Make a creative design announcement , information, and update who related cases for user - Collaborate with other departments (Customer Service , Product and Tech) - Make a report to Management , Product and Tech - Make a training materi for customer service team as a L1 , who relate cases to Warehouse Management System - Monitoring Cases from Zendesk and Yellow ai Platform - Analyze and Provide data transaction who related Risk & Fraud Investigation Ops Control Departement - Analyze , support and provide data who related Internal Control Manager - Training and Refreshment Customer Service team specially for Warehouse Management System - Root Cause Analysis - Support KYC Analyst

- Support Internal Complain from Business Departement (Agent Sales Officer, Sales Manager , Area Manager , Regional Manager) who related Moladin Apps - Collaboration Problem Solving with Product and Engineer - Make sure all of reporter and user have a good support - Analyze cases and escalate to Product Operation and Engineer

- Handling and calculation daily application sales partnership - Monitoring daily sales attendance and sales visit - Administrative Support for Account Executive HCO e.g (Sales Letter, Payment Request , Sales Order, Email Marketing) - Coordinate with Finance, Procurement, and Purchasing team in creating purchase orders for related - vendors specially for Marketing tools support (e.g : Banner, Neon box , Tag compliment etc) - Supporting in any events related to Marketing Communication teams (e.g: participating in assisting organization's events) - General Admin Support for Sales HCO - Input output Stock - Support Claim and Reimbursment for Account Executive HCO

Bertanggung Jawab dalam membangun brand image dan brand awarness Esther House of Beauty. Bertanggung Jawab dalam kegiatan promosi klinik pada setiap bulan Bertanggung Jawab dalam menjalin kerjasama bisnis dengan pihak luar Bertanggung Jawab dalam peningkatan sales pada klinik di cabang terkait

- Provide general support document e.g : (annual leave, Marriage leave , Maternity leave, Sick leave, Bereavement leave, Collective leave, Loss of pay leave, Paternity leave, Religious leave and etc) - Filling and sortir personnel administration