Aspiring Network Engineer with a deep technical focus on enterprise infrastructure and protocol management. Proficient in configuring and troubleshooting L2/L3 switching, VLANs, and routing protocols (OSPF/BGP). Passionate about designing resilient network architectures and optimizing traffic flow to ensure high availability and security in complex environments.
With hands-on experience in Tier 1 technical support and high-volume case management.Managing service desk operations for enterprise projects. Proven ability to handle shifts with full operational autonomy and a strong focus on conflict resolution and technical triage.
Technical Support Specialist with a background in IT infrastructure and network slicing. Eager to leverage technical triage skills and soft skills in a fast-paced IT environment.