- Successfully deployed and configured UC&C solutions such as Cloud PBX, Business Trunking, Contact Center, Digital Signage, and Telepresence for 100 clients in LATAM. - Planned and scheduled milestone dates for configuration, installation, testing, and final delivery. Achieved a 93% adherence rate to project timelines, ensuring on-time delivery and customer satisfaction. - Conducted training sessions for 100 end-users, agents, supervisors, and administrative staff, resulting in enhanced productivity and proficiency in software usage. - Maintained comprehensive project documentation for all 100 installations, ensuring accurate record-keeping and easy reference for future troubleshooting and maintenance.

- Demonstrated technical proficiency in configuring and troubleshooting routing protocols such as BGP, EIGRP, and OSPF, resulting in a significant 2% improvement from 94% to 96% Service Level Agreement (SLA) compliance. - Employed innovative problem-solving techniques to address complex network challenges, resulting in a 25% reduction in average resolution time and improved network stability - Successfully implemented SNMP-based network monitoring solutions using tools like Cacti, PRTG, and WhatsUP Gold, leading to a 30% increase in proactive issue detection and resolution. - Maintained strong and positive relationships with top-tier customers, achieving a customer satisfaction rating of 95% and receiving consistently positive feedback on timely and efficient technical support.