1. Team Management: - Evaluating team performance and providing feedback and guidance. - Training new employees. Daily Training for Store Staff. Conduct regular training on product knowledge, customer service, and sales techniques to enhance overall team capability. - Setting personal sales targets to the team and monitoring achievement. - Analyzing store sales data and KPI for adjusting marketing strategies to boost performance. 3. Customer Service: - Ensuring exceptional customer service is provided. - Handling customer complaints and feedback to improve the customer experience. 4. Inventory Management: - Monitoring and managing inventory levels. - Assisting with replenishment, stocktaking, and product displays to ensure products are well-stocked and organized.

1. Retail Operations Management *Product Management - Product arrivals - Pricing strategies *Sales Strategies Collectible items sales - Physical store sales - Online platform sales Investment items sales - Pre-order system sales 2. Overseas Operations *Regular travel - Exchange insights with precious metal developers in other regions and countries - Place orders 3. Client Relationship Management - Periodic visits to domestic clients - Discuss business cooperation

- 2013-2015: Sales Associate (Macau Wynn) - 2016-2017: Senior Sales Associate and In-store Visual Merchandiser (Macau Galaxy) - 2017-2018: Department Manager and In-store Trainer