1. Store Management Guidance
- Analyzed purchase, sales, waste, and shortage data, providing valuable insights to franchise owners for informed decision-making.
- Coached and mentored stores to implement strategies aimed at boosting sales performance.
- Conducted tutorials for stores to optimize sales of key products, enhancing profitability.
Gathered business intelligence in various districts to inform strategic decision-making.
- During this year, the performance of these franchised stores increased by 5%.
2. Customer Complaint Handling
- Effectively managed and resolved complaints and disputes from both store visitors and staff, ensuring customer satisfaction and retention.
- Led quality service training initiatives and acted as a mystery guest, ensuring service standards were upheld.
3. Business District Guidance and Management
- Orchestrated promotional activities, including events and festivals, to bolster engagement among small store managers within the business district.
- Provided guidance and spearheaded promotion efforts on social platforms to enhance brand visibility and engagement.
4. Incentive Programs
- Devised a reward mechanism to incentivize performance in high-performing store categories, fostering motivation and productivity.
- Produced battle reports to encourage healthy competition among stores in urban areas, promoting continuous improvement and excellence.