Manage client relationships and deliver responsive service for security accounts; conduct quality assurance audits on incident reports, service documentation, and operational processes to ensure compliance and standards; handle inquiries, complaints and escalations coordinating with operations; prepare and distribute client-facing deliverables including data analysis reports, quotes, contracts and compliance documents; support development of SOPs, training manuals and provide administrative assistance on ad-hoc projects.

Designed and implemented a centralized database model to improve data accessibility and reporting; provided technical support for clients and employees; analyzed customer behavior to optimize marketing campaigns and increase retention.

Established a local bedding brand and sourced materials; led a team of 30, improving workflow and training to enhance productivity; deployed production procedures; increased brand awareness via social media (~40k followers) and engagement; implemented cost-saving measures reducing operational expenses.

Managed B2B client acquisition and procurement processes; improved supplier relationships and client support; developed a website to enhance user experience and engagement; optimized internal data structure to reduce operational inefficiencies and improve workflow.

Supported executive decision-making with data-driven insights and performance reports; managed marketing campaigns to improve customer engagement and brand visibility; coordinated cross-functional teams to deliver projects on time and within budget.

Supported executive with construction supervision and supplier sourcing; managed reports, branding events and talk shows; optimized budgets and working procedures for employees.

Maintained existing database infrastructure and provided technical support for employees.

Managed and maintained the company's data system; improved social media presence through content planning and advertising.