As a Business Development Representative at Cake, I use my skills to make a real impact by connecting businesses and talents through our platform. My goal is to bring numerous job opportunities to Vietnamese talents and provide companies with a seamless platform for matching with the right talent. I am dedicated to fostering strategic partnerships and expanding our client base in the Vietnam market.

- As an ELTA member, this role opened new doors for understanding Taiwanese students and their educational system from a foreign perspective. - Seeing my students' confidence and English proficiency grow through my efforts was immensely fulfilling

- Drove partnerships, helping businesses grow with strategies tailored to Vietnam's e-commerce trends. - Identified market opportunities and implemented innovative solutions to enhance performance.

- Expanded new market for GoFood's entrance into Hanoi. - Successfully acquired 1,000+ merchants as GoFood partners within one year. - Committed to and successfully led merchant business growth, achieving 5%-10% monthly upgrades.

Onboarding Postion - Recruited total 2000+ new driver partner in 1 year - Acquired 300+ signups and 200+ first-trip drivers weekly - Opened customer accounts by recording account information - Maintained customer records by updating account information, - Expedited resolutions of customer problems and complaints to maximize satisfaction, Support Position - Achieved satisfaction level of 4.7/5 - Proposed 3 new ideas to improve onboarding/funnel conversion process, - Helped the conversion rate to improve by 7% - Resolves product or service problems by clarifying customers’ complaints, - Expedited correction or adjustment with follow-up to ensure resolutions. - Prepared service reports by collecting and analyzing customer information