- Cross-functional Collaboration - Stakeholder Management - Budget and Resource Management - Communication and Reporting Key Projects Salesforce (2023/01 – Present) -Collaborated with external resources to develop call center and sales team required functionalities to reduce 1.5 hours daily routine works. -Automated customer service processes, cutting manual work by 20%. -Optimized workflows for bank guarantee management and refunds in airline group ticketing, reducing processing time by 30% for internal users and raising customer's satisfaction . -Implemented a chatbot, increasing customer satisfaction and streamlining support processes. Cargo System (2019/08 – 2023/05) -Contributed to system implementation, enabling the company to launch its airline cargo business. -Ensured accurate system configurations for airports globally. -Managed interfaces with the Universal Postal Union to establish postal business operations and expending postal business with 10+ major airports. -Led teams in implementing an interface with the US Customs system to launch operations in the United States, which generated more than 70% of cargo revenue. Ground Equipment Maintenance System (2020/04 – 2023/01) -Directed system implementation to reduce 60% of paper works on equipments maintenance, procurement processes and materials storage. -Integrated materials storage data with SAP, allowing the finance team to track storage costs accurately.

- Managed multiple aircrafts export and import operations to make sure cargos were loaded/unloaded. - Ensured dangerous goods and live animals with proper packages and documents. - Serviced forwarders with customs and warehouses requests in Taiwan.