•Engage with career seeker and employer communities to build CakeResume brand and gain local insight as to the latest talent trends in the digital age. Media and community monitoring. •Organize, plan, lead and attend events and meetups. (CakeResume Talent Connect / Tech Career Fair) Develop strategies for community partnerships in the talent markets worldwide. •Establish partnerships with media/journalists and pitching stories to the press. •Work closely with marketing and business development teams to ensure accuracy and timeliness of content output that includes newsletters, social media, podcasts, and articles. •Represent the company at conferences, meetups, and other media opportunities. •Write regular press releases, pitches, and blog posts. (CakeResume Medium) •Work closely with our C-suits to develop strategies to boost brand awareness. •Manage a portfolio of small-to-medium-sized growing tech and startup companies by thoroughly understanding growth drivers, identifying opportunity for growth, managing risks, and creating multi-quarter plans for achievement. •Reach out to/call customers within a book of business to help generate growth and a further return on investment. •Work closely with our C-suites, aligning workflow among team members to execute on a plan and ensure accountability to meet or exceed goals while prioritizing and delivering outstanding customer experience. •Implement creative ways to improve our customer relationships, tailor and share performance-enhancing suggestions, and promote CakeResume services. •Identify key customer stakeholders, including C-level and business owners, to support PR events and digital marketing plans.

•Acted as CSM for SaaS products such as Press Hunt and Investor Scout and reduced payment disputes by 100%. •Help launched Investor Scout on AppSumo and acted as Community Manager for the Q&As. •Written and edited press releases for clients in different verticals to assist them with getting placements on different media outlets. (Press Hunt) •Conducted demo sessions with clients from over the world, benchmarking at an 80% conversion rate. (Press Hunt/Investor Scout) •Hosted online webinars, featuring PR veterans on how to better use our product, as well as providing best practice information to our customers. •Systematically reached out to existing customers for better user experience and lower churn rate. •Provided solutions to customers while aggregated feedbacks and complaints to populate the product roadmap. •Assisted in the decision-making of MVP development and execution. •Utilized automation tools to enhance the funneling of customers and boost website traffic to boost sales. •Maintained and updated our CRM database with the help of automation frameworks. •Hired Taiwanese talents on behalf of the company and acted as Taiwanese manager.

•Developed strategies to garner potential audience and to gain traction via social media network and message boards. •Analyzed and fine-tuned empirical data used within the game to make sure it is balanced and enjoyable. •Managed project workflow and time table to ensure the project is progressing in a timely manner. •Strategic planning for launching and publishing.