Credit Controller (Debt Collection) • Creation of monthly aged debt reports. • Sending chasers for outstanding payment. • Review broker/customer queries and provide assistance. • To create bad debt write-offs, refunds to brokers/ customer and sending NOC to due accounts and escalate queries to Underwriter. • To apply cash received and allocate the funds as per remittance.

• Worked as Individual contributor for Write-offs, Bad debt recovery & Bad debt collections. • Placing customer accounts on hold due to past due payments & delinquents. • Processed debtor payments and update accounts to reflect new balance and to change payment terms. • Handled Bankruptcy request, analyze chapter, finding associated customer accounts & update notes for closing accounts. • Prepared weekly log, Aging reports and Monthly reconciliations. • Carried out day-to-day and month end duties accurately and efficiently.

• Strong cash application knowledge. • Applying lockbox payments received via Cheque, ACH & Cash to invoices given as per customer remittance. • Maintained account accuracy by reviewing and monthly reconciliations.  • Investigate and resolve misapplied payments, short/ over payments and duplicates within SLA. • Verified deposits, rectified discrepancies and processed payments using internal audit with 100% accuracy to eliminate errors. • Escalate unresolved issues/ concerns to counterparts and find resolution.