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Manish Tiwari
Associate at BT
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Manish Tiwari

Associate at BT
Revenue Assurance Professional | Customer Support Expert Results-driven Revenue Assurance professional with over a year of hands-on experience and a proven track record in optimizing revenue streams. Offering a strong background in customer support, complemented by more than 5 years of industry experience. Proficient in identifying revenue leakage, implementing corrective measures, and ensuring the overall financial health of organizations. Key Skills: Revenue Assurance: Demonstrated expertise in analysing revenue data, identifying discrepancies, and implementing robust controls to prevent revenue leakage. Proficient in conducting revenue audits, reconciliations, and implementing proactive measures to maximise revenue streams.
BT
Logo of the organization.
University of Calcutta
kolkata Airport Quarters, Dum Dum, Kolkata, West Bengal, India
India

Professional Background

  • Current status
    Unemployed
  • Profession
    Analyst
    Case Manager
    Customer Service / Support
  • Fields
    Audit
  • Work experience
    6-10 years (4-6 years relevant)
  • Management
    I've had experience in managing 5-10 people
  • Skills
    Excel
    Word
  • Languages
    English
    Fluent
    Hindi
    Fluent
    Bengali
    Fluent
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    Remote Only
  • Desired positions
    Revenue Assurance Analyst
  • Desired work locations
    Kolkata, West Bengal, India
  • Freelance
    Part-time freelancer

Work Experience

Revenue Assurance Analyst

BT
Full-time
Jul 2020 - Aug 2023
3 yrs 2 mos
- Analyzed revenue streams and identified discrepancies to ensure accuracy and compliance. - Developed and implemented strategies to optimize revenue processes and minimize financial risks.
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Customer Service Supervisor

BT
Full-time
Apr 2019 - Jun 2020
1 yr 3 mos
Kolkata, West Bengal, India
- Coached employees through day to day work and complex issues. - Actively supported team members by responding to customer queries in order to provide solutions to customer issues. - Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Logo of the organization.

Senior Customer Service Advisor

BT
Full-time
Jan 2017 - Mar 2019
2 yrs 3 mos
Kolkata, West Bengal, India
- Provided excellent customer service, resolving inquiries and complaints efficiently to maintain high levels of satisfaction. - Mentored and trained junior team members to improve overall service delivery.

Associate

Dec 2014 - Aug 2016
1 yr 9 mos

Education

Logo of the organization.
Bachelor’s Degree
Business/Commerce, General
2011 - 2014

Licenses & Certifications

LinkedIn
Issued Jan 2022
No Expiration Date
LinkedIn
Issued Jan 2022
No Expiration Date
LinkedIn
Issued Nov 2021
No Expiration Date
LinkedIn
Issued Nov 2021
No Expiration Date
LinkedIn
Issued Nov 2021
No Expiration Date
LinkedIn
Issued Sep 2021
No Expiration Date
LinkedIn
Issued Aug 2021
No Expiration Date
LinkedIn
Issued Aug 2021
No Expiration Date
LinkedIn
Issued May 2021
No Expiration Date