• Hosted a kick-off meeting and training session to align stakeholders on project objectives and individual responsibilities, demonstrating strong communication and leadership skills. • Developed the construction and installation SOP from scratch by converting verbal instructions into a detailed, step-by-step method, showcasing attention to detail and procedural development. • Successfully managed and coordinated a team of internal stakeholders and contractors, utilising project management, leadership, problem-solving, and organisational skills to complete the construction of an aquaculture farming site in Malaysia.

• Provided email and phone support to a global customer base in a bilingual setting (English and Mandarin), delivering timely assistance through strong communication, active listening, and effective problem-solving, while consistently adhering to company policies. • Conducted in-depth analysis of issues impacting customer experience, leveraging analytical thinking and cross-functional collaboration to deliver fair and customer-focused resolutions. • Offered direct, on-the-ground customer support at major international events, demonstrating adaptability, customer service excellence, and event management skills. • Maintained a strong balance between productivity and quality, utilizing self-management, time management, and the ability to work independently in a remote environment. • Identified and propose process improvement opportunities, showcasing a commitment to continuous improvement and operational efficiency by raising suggestions through the appropriate channels.

• Ensured on-time delivery for six consecutive quarters by applying advanced production planning and operational efficiency techniques, demonstrating strong time management and process optimization skills. • Led cross-functional teams to successfully complete four product design qualifications during mass production, utilizing project management expertise, effective communication, and collaboration skills to address customer-driven material design changes. • Completed the relocation of the production line as part of the factory move by coordinating with internal and external stakeholders, showcasing strategic planning, logistics coordination, and change management skills to expedite the process and resume production a month earlier.

• Led a cross-functional team of 10 to execute New Product Introductions, showcasing expertise in project management, team coordination, and leadership. • Oversaw the management and sales of printed circuit boards, metal stencils, carton boxes, and metal molds, demonstrating proficiency in product management, sales strategy, and supply chain management. • Increased regional office revenue by 10% through strategic identification of new product opportunities, highlighting skills in business development, market analysis, and customer relationship management. • Achieved a 3% reduction in production costs by implementing cost-cutting strategies with contract manufacturers, emphasising skills in cost management, process optimisation, and operational efficiency.

• Planned and executed product security requirements during New Product Introductions (NPI) by conducting comprehensive security analyses and identifying potential risks, ensuring product confidentiality through robust risk management and security protocols. • Successfully coordinated and hosted inventory counts for more than 500,000 pieces, demonstrating expertise in inventory management, cross-departmental collaboration, and logistical coordination. • Conducted over 10 detailed investigations on products found in unusual locations, delivering clear findings and corrective actions via PowerPoint presentations, showcasing skills in problem-solving, analytical thinking, and effective communication.