- Managing The Daily Operations of Wita Tour website (www.witatour.com) & mobile apps (iOS & Android), Rotama Tour website (www.rotamatravel.com) and Wita Tour corporate client service website (www.witatour.com/corporate) - Supervising and assisting the customer website/mobile apps during pre and post-purchase including reservation rescheduling, cancellation and refund, technical issues, the customer queries and feedbacks. - Frequently establishing the excellent communication to the loyal customers about current promotions and collecting the customer trends - Increasing 30% the efficiency of customers and clients' reservation way with the new product integrations, such as attractions/activities, trains, and insurance into the new platform system.

- Developing the new online booking platform with the technical partner and providing 20% efficiency in creating the reservation. - Working with Sales and Marketing Department in creating the good promotions to customers and clients. -Providing good service for customers and clients who contact the E-Commerce hotline for urgent matters, such as reschedule, cancellation, technical issues and add-on services which is needed for the purchase from website or mobile apps. - Establishing the new customer payment way in the company using payment link method - Establishing new partnership with The Indonesia National Rail Company (KAI) as a new product supplier for the company - Contributing additional sales revenue 5% for the company gross sales revenue total from the website and mobile apps sales

- Delivering the service to fulfill customers' needs, such as airlines reservation and ticketing, hotel reservations, tour package, attractions, cruise and travel insurance. - Achieving the 3 top sales every month in contributing the sales for FIT Travel Consultant Department. - Building the good rapport with the existing and novel customers, such as complaint problem solving delivery, post-purchase service (reschedule & cancellation) and frequently informing all the promotions (regular & travel fairs). - Working closely with the corporate ticketing department to deliver the last-minute customer service at 24 hour basis.