Providing friendly and professional customer service via telephone and in-person interactions. Addressing customer complaints meticulously and assisting in finding satisfactory solutions. Managing customer databases and identifying opportunities to enhance customer satisfaction. Collaborating with the sales team to ensure customers receive accurate and timely product information. Providing administrative support and coordinating office activities for the management department of the mall. Handling telephone calls and addressing inquiries related to the division's work. Assisting in the planning and execution of mall events, including promotions and community activities. Supporting the marketing team in claiming and budgeting for event-related matters in the mall.

Carefully managing client portfolios, enhancing retention and customer satisfaction through exceptional customer service. Identifying client needs, proposing appropriate marketing solutions, and creating effective sales proposals. Increasing revenue through successful contract negotiations and the ability to sell premium products and services. Delivering persuasive sales presentations, effectively communicating product and service benefits to prospective clients. Monitoring and tracking sales outcomes, providing regular reports, and conducting analyses to improve account performance.

Assisting in the implementation of effective marketing strategies to enhance audience engagement and optimize brand exposure. Responsible for managing marketing campaigns across various channels, including social media, radio, and community events. Playing a role in designing compelling advertising and promotional materials, collaborating with the creative team to generate engaging and high-quality content. Maintaining strong relationships with business partners and clients, coordinating their needs and providing exceptional support. Coordinating with the Radio Station's Program Director regarding radio advertising materials. Providing airing time in accordance with the available broadcast slots on the radio. Handling advertising payments.