Avatar of 廖昱程.
廖昱程
Sr. Software Engineer/Sr. Customer Engineer/AI NLP Engineer
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廖昱程

Sr. Software Engineer/Sr. Customer Engineer/AI NLP Engineer
.Software Engineer and NLP Scientist/Engineer .Background in Cognitive Neuroscience and Psychology .Team player with analytical thinking, conscientious, quick learner, and a willing-to-do attitude .Passionate learner interested in Data Science x NLP x Business My background in Cognitive Neuroscience and Psychology provides a solid foundation for understanding human behavior and data-driven decision-making. I am currently a Senior Customer Engineer in the Cloud Team, specializing in consulting with customers to understand their unique scenarios, providing tailored cloud solutions on GCP and AWS, and resolving technical issues by applying best practices. Previously, I served as an NLP scientist/engineer in a system integration company, where I successfully implemented AI-based solutions. My experience includes being a full-stack engineer delivering end-to-end products and projects, meeting market demands, and collaborating with different teams and organizations to drive project success. I am passionate about interdisciplinary learning and leveraging data insights to understand and influence human behavior. This passion, combined with my strong observational, communication, negotiation, and interpersonal skills, has consistently helped me analyze situations, identify problems, and develop effective strategies and solutions. I am a self-motivated, goal-oriented individual who enjoys working in diverse, multicultural environments. My aim is to strengthen the connection between data analysis and human behavior, enhancing methods to realize this integration. For more details, please feel free to connect with me. I look forward to the opportunity to collaborate and contribute to impactful projects.
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iKala 愛卡拉互動媒體股份有限公司
國立中央大學
Taipei, 台灣
Taiwan

Featured Resume

Uploaded on Jun 17th 2024

Professional Background

  • Current status
    Employed
    Open to opportunities
  • Profession
    Research / R&D
    Software Engineer
    Python Developer
  • Fields
    Software
    Information Services
    Artificial Intelligence / Machine Learning
  • Work experience
    6-10 years (6-10 years relevant)
  • Management
    I've had experience in managing 15+ people
  • Skills
    nlp machine learning
    AI & Machine Learning
    ELK stack
    GCP
    Python
    JavaScript
    Vue.js
    HTML
  • Languages
    English
    Fluent
  • Highest level of education
    Master

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    Software Engineer/Customer Engineer/AI Engineer
  • Desired work locations
    Canada
    Japan
    Taiwan
    United States
  • Freelance
    Part-time freelancer

Work Experience

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Senior Customer Engineer

Jun 2022 - Present
Taipei City, Taiwan
Data Science Projects and Client Consulting, Cloud Tech Team ● Collaborated with architects to plan, review, and implement enterprise solutions on GCP/AWS. ● Consulted with customers to understand their scenarios and provide tailored cloud solutions. ● Resolved technical issues through online support and consultations; provided best practices for GCP/AWS products. ● Primarily served major clients in Taiwan’s largest telecommunications and leading financial sectors. Customized project for product - CDP(Customer Data Platform) ● Led the planning, design, implementation, and deployment of customized projects. ● Focused on data streaming, architecture, and maintenance systems. ● Coordinated with different teams and companies to manage and explore data. ● Provided technical consulting and assistance both internally and externally. ● Drove initiatives leading to over 500% increase in team performance and revenue, with continuous growth thereafter. ● Refactored technical debt for a smoother development process and a more stable product. ● Increased client base from 2 to 16, achieving 700% growth and continuing to expand.

NLP Engineer/Software Engineer

Naturint.
Full-time
Jun 2018 - May 2022
4 yrs 0 mos
Introduced and optimized the NLU model for the virtual assistant. ● Led content design, NLU model, data analysis, and UX optimization. ● Designed an AI solution to handle customer demand for tickets, generating at least NTD 1.5 million in monthly revenue and reducing customer complaints by 20%. ● Led the development of an NTD 20 million AI solution, launching the first virtual assistant chatbot in Taiwan's aviation industry in September 2019. ● Engaged with C-level and executive business leaders.

Deputy Team Leader

Nov 2015 - Sep 2017
1 yr 11 mos
Deputy Team Leader, Covino Farms, Australia, Nov.2015-May./2017 •Fixing the relationship with customers and led 15-40 members to finish daily orders.

Research Assistant

May 2014 - Dec 2014
8 mos
Project: Using Motivation Approach to Enhance Low Achievers Science Learning Motivation and Thinking Ability. Responsible for data processing, statistical analysis, and to write academic reports.

Education

Master of Science (MS)
認知與神經科學所
2008 - 2012
Activities and societies
熱舞社 田徑隊
Description
.The effect of death thoughts on deception, Master’s Thesis, Taiwan, 2018 This study uses mortality salience adopted from Terror Management Theory for treatment before people lying and rec-ord the physiological signals for data analysis.
Bachelor of Science (BS)
心理學
2006 - 2008
Activities and societies
心理系籃 營隊活動

Licenses & Certifications

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Google Cloud
Credential ID: 42773
Expiration Date: Jun 2026