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Mina Alber
Global Operations Back-Office Excutive
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Mina Alber

Global Operations Back-Office Excutive
As a Global Operations Back-Office Executive at Paymob, I played a crucial role in ensuring the seamless execution of operational processes across international markets. My responsibilities included managing back-office functions, optimizing workflows, and supporting the global operations team to enhance efficiency and productivity.
Paymob
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Helwan University
مصر
Egypt

Featured Resume

Uploaded on Aug 26th 2024

Professional Background

  • Current status
  • Profession
    Operations Manager
  • Fields
    FinTech / InsurTech
    Banking
  • Work experience
  • Management
  • Skills
    Word
    Excel
    PowerPoint
    Microsoft Office
    Communication
    Time Management Skills
    Fintech
    Google Drive
    Human Development and Behavior Change
  • Languages
    English
    Intermediate
    Arabic
    Native or Bilingual
  • Highest level of education

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    Global Operations Back-Office Executive
  • Desired work locations
  • Freelance
    Full-time freelancer

Work Experience

Global Operations Back-Office Executive

Paymob
Full-time
Oct 2022 - Present
As a Global Operations Back-Office Executive at Paymob, I played a crucial role in ensuring the seamless execution of operational processes across international markets (Egypt-UAE-KSA-Oman). My responsibilities included managing back-office functions, optimizing workflows, and supporting the global operations team to enhance efficiency and productivity.

Customer Support Executive

SAIB BANK
Full-time
Nov 2021 - Oct 2022
1 yr 0 mos
Cairo, Egypt
As a Customer Support Executive at SAIB Bank, I provided exceptional service to clients by addressing their banking needs and resolving issues promptly. My role involved handling customer inquiries, ensuring customer satisfaction, and supporting the bank's operational objectives through effective communication and problem-solving.
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Call Center Agent

Jan 2020 - Nov 2021
1 yr 11 mos
As a Call Center Agent at CIB Bank, I provided exemplary customer service through effective communication and problem-solving skills. My role involved addressing customer inquiries, resolving issues, and ensuring customer satisfaction while adhering to the bank's policies and procedures.

Education

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Bachelor’s Degree
Commerce & Business Administration
2014 - 2018

Licenses & Certifications

University of Pennsylvania
Credential ID: WKWK56N2TANH
Issued Dec 2023
No Expiration Date
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Coursera
Credential ID: J23GQPF698JK
Issued Dec 2023
No Expiration Date