10月 2023 - 現在
> Successfully managed operations across over 10 kitchens, overseeing the culinary needs of more than 100 clients on a daily basis.
> Skillfully orchestrated the production sheet for all kitchens in a single day, ensuring seamless coordination and efficiency in meal preparation and delivery.
> Prioritized client satisfaction by actively engaging with clients to understand their preferences. Implemented a system to capture and share client preferences across kitchens, ensuring a personalized dining experience.
> Facilitated communication between kitchen managers, chefs, and clients. Regularly spoke with kitchen managers and chefs to discuss client preferences and accommodated changes in meal plans, fostering a responsive and adaptive culinary environment.
> Played a pivotal role in the backend operations of the company, driving changes and improvements based on client feedback. Worked on system enhancements to better cater to clients' evolving needs.
> Conducted regular meetings with kitchen owners and managers to review weekly performance and discuss strategic initiatives. Collaboratively worked towards enhancing overall kitchen operations and customer satisfaction.
> Utilized feedback loops to implement changes in real-time, ensuring that the company remained agile and responsive to evolving client needs and preferences.
> Maintained data in Excel for all kitchens, including day-to-day cost, logistics cost, production cost, and packaging cost.
> Established a robust reporting system, providing weekly reports to kitchen owners and managers. Shared insights and key performance indicators to guide decision-making and improve overall kitchen efficiency.
> Maintained a commitment to continuous improvement, adapting strategies based on feedback and performance metrics to elevate the quality of service and client satisfaction across all kitchens.